08-28-2019 08:24 AM
08-29-2019 12:44 PM
Welcome to our Best Buy Support Forums! I wish your first visit were under better circumstances, but I'm happy to help as I can with this.
First off, I hope that all is well with your toddler. While I don't have kids myself, my young niece and nephew mean the world to me, so any emergency visits would be concerning.
After waiting so long for your dryer to arrive, I can understand having something come up suddenly causing an additional delay is not ideal, especially when you weren't able to get things rescheduled right away. Our systems do often take about a day after a delivery appointment to be updated so that changes can be made. I hope you've been able to get in touch with someone to be able to get this rescheduled for you, but if not, I recommend contacting our Geek Squad Client Care team at (800) 304-1259, as they are best suited to get this fixed for you. They are available seven days a week from 8 a.m. to 11 p.m. CT.
I hope that you're able to get the dryer very soon, and that your toddler is doing better. Please keep us posted if you have any additional questions or concerns that we may be able to assist with.