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New Member
Posts: 1
Registered: ‎08-28-2019

No help

I ordered a dryer and washer the same day, had to wait weeks for the dryer because its “special ordered”. Delivery day comes and my toddler has to go to the emergency room, get there and get a call they are coming so told them situation and they said no problem just call back and reschedule when you are ready. Awesome. Get home mind you it’s like 1 hour later from this call, and not one person can help, they say call tomorrow. So here I am calling and calling and refreshing the website to try and get my dryer that I paid for. So delivery driver hasn’t released it so I can reschedule. Now I’m upset that we will not have the dryer we paid for for god knows how long since no one can give us answers. How hard is it the washer took 10 minutes tops and so will the dryer. Just let me get the thing I paid for!!! Complete bologna.
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Posts: 1,926
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Registered: ‎07-06-2009

Re: No help

Hello, Pook,

 

Welcome to our Best Buy Support Forums! I wish your first visit were under better circumstances, but I'm happy to help as I can with this. 

 

First off, I hope that all is well with your toddler. While I don't have kids myself, my young niece and nephew mean the world to me, so any emergency visits would be concerning. 

 

After waiting so long for your dryer to arrive, I can understand having something come up suddenly causing an additional delay is not ideal, especially when you weren't able to get things rescheduled right away. Our systems do often take about a day after a delivery appointment to be updated so that changes can be made. I hope you've been able to get in touch with someone to be able to get this rescheduled for you, but if not, I recommend contacting our Geek Squad Client Care team at (800) 304-1259, as they are best suited to get this fixed for you. They are available seven days a week from 8 a.m. to 11 p.m. CT. 

 

I hope that you're able to get the dryer very soon, and that your toddler is doing better. Please keep us posted if you have any additional questions or concerns that we may be able to assist with.

 

Best Wishes,

Melissa|Senior Social Media Specialist | Best Buy® Corporate
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