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Posts: 1
Registered: ‎06-02-2019

No communication

I had a terrible experience with Best Buy. I bought an Best Buy house brand Fridge to be delivered on May 3. About a week later, it was pooling water underneath and the freezer did not work. I called and scheduled a replacement. When the replacement came, the delivery guy damaged that fridge to the point where we needed a new one. The delivery guy did not call escalation or start the right processes, I called the store and they were able to escalate the problem. He also did not shut off the water when unhooking the fridge which completely drenched my kitchen from floor to ceiling.
I had multiple calls from escalation and the store. The customer care manager promised a call back from the appliance manager to discuss the issue and compensation. I never got a call back and the appliance manager said my conversation with the store manager was not true and that he never said anything about calling me back. I spoke with an appliance associate and ask him to relay a message to the appliance manager to give me a call the following day since I had not heard back. Again the appliance manager said that I had not asked to be called back. He was very dismissive whenever we talked. When the store manager called, he didn't even have my name correct. No one seemed willing to help. I was supposed to receive a call from my case manager from escalation a week ago when the fridge was damaged and yesterday when the new install came. Both calls did not happen. I called the 1800 number multiples times and was told they could not transfer me to the right person or the right department.
I took 2 days off work and lost a fridge full of food and I cant even get Best Buy to return a simple phone call.
Posts: 28
Topics: 0
Kudos: 2
Solutions: 3
Registered: ‎11-12-2018

Re: No communication

Hello there, Lsherwin92!


Welcome to our online community and thank you for bringing this to our attention!


I can understand how the experience that you had would be frustrating. I'd be glad to take a deeper look into it to see how I may be able to help. Would you mind sending me a private message with the full name, phone number, and email address on the order? The link to message me is in my signature below. 


I look forward to hearing back from you!



Halie|Social Media Specialist | Best Buy® Corporate
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