09-07-2019 06:21 PM
Solved! Go to Solution.
09-11-2019 11:03 AM
Thanks so much for taking the time to set up an account here with us at the Best Buy Community Forums to share your experience with us. That isn't at all the kind of service we want to provide to our customers. We understand that time is valuable, and that a missed delivery can be very disruptive.
In situations like this, we ask that you call our Geek Squad Client Care team at (800) 304-1259. It sounds like you may have done this already, and faced long hold times. We're always working to reduce hold times as much as possible, and I'm sorry for that long wait this time.
That team is set up to help out with delivery issues like this, and they would have set up the earliest possible date for a new delivery that works for you. If you have additional concerns, I suggest reaching back out to them. if you were assigned a case manager, please contact them directly.
09-11-2019 11:13 AM
09-11-2019 11:23 AM
Hi again, Ruize81,
I'm hopeful that delivery will go through as expected today.
Who was it that offered you a gift card? You mentioned speaking both to your local store and to us over the phone.
09-11-2019 11:28 AM
09-11-2019 11:42 AM
09-11-2019 11:47 AM
09-11-2019 12:15 PM
them. Hi again, Ruize81,
I cannot speak to the logistics of how the order of deliveries in a day is determined, but I appreciate your feedback on how an earlier time would be better for you due to your proximity.
I'm sorry that the delivery is late. Calling that (800) 304-1259 number to speak tot he Geek Squad Client Care team is your best resource on this, both for that delay, and for the gift card you previously discussed with them.
09-11-2019 12:19 PM