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Posts: 1
Registered: ‎10-26-2018

Need 'Escalations' help ASAP

I purchased a range and refrigerator from your store and scheduled delivery for this week.  Both appliances were on the same order and was supposed to be delivered on the same day, however, only the range was delivered and no one seems to know what happened to the refrigerator.  I have been on the phone with so many depts this week trying to track it down, but each time I was told that the issue has been escalated to the 'Escalations' team and I will get a call back within 24 hrs, but nothing!!  No one has called me back and the refrigerator seems to be 'lost' according to the last person I spoke with.  She also told me she would call the Escalations dept herself and have them call me back within 1 hour, but it has been 2 hours and again nothing! 


This is the worst customer service experience I've ever had and would most likely not do business with this store again. I've called and talked to so many departments now that I don't know who else to call at this point.  Can someone from the escalations dept on this forum get back to me on this as soon as possible?!

Posts: 2,152
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Registered: ‎08-08-2017

Re: Need 'Escalations' help ASAP

Hello Diane,


Welcome to our community.  Ordering new appliances should be an exciting experience, so I can understand the confusion of having only half of your order delivered.  I’m sorry to hear that multiple calls to our support teams haven’t resulted in a favorable resolution just yet, but I’ll be happy to step in and see how I may be of assistance.


In order for me to review your purchase in more detail, I’ll need some additional information from you first.  When you can, please send me a private message with the following details:


  • Your full name
  • Email address
  • Phone number
  • Order number

To send me a private message, just click on the blue “Private Message” button in my signature below.  


I look forward to hearing from you!

Sam|Retired Social Media Specialist | Best Buy® Corporate
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