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New Member
Posts: 2
Registered: ‎11-11-2019

NH district manager number

I have been dealing with Best Buy since May. We put an addition on our home and bought the Samsung Chef line package for our appliances. We went with Best Buy because Magnolia installed a theater and the sales rep suggested we go through “His Guy”for our kitchen. We bought it around Memorial Day because of the sales going on. However, we didn’t take delivery until August 7 because the renovations and additions weren’t complete. When it did arrive, there was a large scratch and dent on the side of the refrigerator, The box with the range hood was open and missing the installation kit.
To top it off, the cooktop was back ordered.
I contacted my “Home Advisor” and he rectified the refrigerator but told me I needed to get the bracket for the hood from Samsung. Long story short, it’s November and neither Samsung or Best Buy have given me the bracket to finish installing the hood.
NOW, I received multiple emails stating my cooktop would be delivered only to be cancelled. Finally, the solution was to give me a loaner until my top came in. I received an email stating my top was coming 11/9 between 7-1 and they would be taking the loaner. I took the loaner out and at 1:30 they still hadn’t shown up. I called and was told it was now pushed off until 12/9. No call or no email! I then had to reinstall the loaner. Ridiculous.
Between Magnolia, appliances and tv’s, we have paid over $25k to Best Buy and I’m still in the same boat I was back in August. I need contact info for the New England district manager. Better yet, If anyone could get me Corie Barry’s contact I’d appreciate it. She needs to know that her companies service sucks.
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Regular Contributor
Posts: 841
Registered: ‎02-09-2011

Re: NH district manager number

Have you tried contacting Best Buy's Appliance Resolution team? Their number is 1-800-304-1259. They may be able to get this sorted for you. From the response history present in these forums, you're not going to be given the District Manager's number as they are not customer facing. The highest level you would be given as a direct contact would be the store's General Manager. The team here can also get you in touch with an escalation team for customer relations. Both can take a few days as the forums work on a first come, first serve basis. I would suggest calling the number to see if they can assist you any quicker while you're waiting for a moderator response Smiley Happy.
I am not a forum moderator nor voice of corporate. One of the corporate moderators will be with you as soon as they can for the official response from Best Buy. The forums work on a first come, first serve basis and it can take a while for a response.
New Member
Posts: 2
Registered: ‎11-11-2019

Re: NH district manager number

Unfortunately your resolution team has been useless. I’ve called every number within my grasp and all I get apologies and no result
Regular Contributor
Posts: 841
Registered: ‎02-09-2011

Re: NH district manager number

Well that’s severely unfortunate. I would sit tight then and one of the corporate representatives should be by shortly to assist you further.
I am not a forum moderator nor voice of corporate. One of the corporate moderators will be with you as soon as they can for the official response from Best Buy. The forums work on a first come, first serve basis and it can take a while for a response.
Posts: 2,090
Topics: 26
Kudos: 155
Solutions: 109
Registered: ‎10-19-2017

Re: NH district manager number

Hello, MFD188,

 

Welcome to the forums!

 

I appreciate you taking the time to write us regarding your experience, and for choosing us for your appliance purchase. Getting new appliances is really exciting, and it’s saddening to learn this is not what you’ve experienced. We try to pride ourselves in ensuring we provide great customer service, whether in store, or on the phones. I would be reaching out to someone as well if it were happening to me. I am here to help where I can.

 

First, I am going to need some more details from you. Please, private message me with your Customer Service PIN off your receipt or order number, full name, phone number, and e-mail address. To send it, click on the blue button next to my signature. I look forward to hearing from you.

 

Sincerely,

Deysha|Social Media Specialist | Best Buy® Corporate
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