11-10-2019 06:13 PM
THIS IS A LONG STORY WAY MORE THAN I WOULD RATHER TYPE. CAN SOMEONE FROM CORPORATE CALL ME? BUT BOTTOM LINE I BOUGHT TOTAL TECH SUPPORT TO GET MY INSTALL DONE IN FEB. AND IT IS NOV. AND STILL ISNT RIGHT I HAVE GONE BACK AND FORTH NUMEROUS TIMES IT TAKES THEM WEEKS OR MONTHS TO GET ME BACK IN TO ATTEMPT TO RESOLVE ISSUES. AND HAVE REALLY MADE A MESS OF THINGS BLEW MY SUB REPLACED IT WITH A SIMILAR SUB...NOT IDENTICAL AND BLEW IT 2 MORE TIMES AFTER THAT AND ARE NOW TELLING ME THAT I NEED A 4 AWG AMP KIT INSTEAD OF 8AWG BECAUSE ITS THICKER. BUT THAT SHOULDVE BEEN INSTALLED IN THE FIRST PLACE WHEN I PAID FOR IT ORIGINALLY ITS ALL THE SAME STUFF. I CAN GO INTO FURTHER DETAIL ON PHONE CALL . BUT I WANT MY STUFF REPLACED AND DONE RIGHT
11-11-2019 08:00 AM
Holy caps. If you need to speak with someone on the phone, call 888-BestBuy. The forums here are the medium to which the support is given. It is text based.
11-11-2019 04:05 PM
The installers are very busy this time of year, right before holiday season, and I could only imagine how frustrating it must be to have to keep scheduling appointments for blown subwoofers. If the amp kit is not the correct size for the amplifier that is being used in your car, then that should be corrected as soon as possible. I'm not entirely sure why only 8awg was installed except to think that these wires were enough for the original equipment that was brought to them.
All that said, total tech support is a fantastic option that would allow you the opportunity to really save some money on the services that are offered, but it's not something that would allow the scheduler to bump you to the front of the line. However, I would highly recommend calling the store to speak with a manager. If you're able to return to a new location to have the work performed this may also be arranged by speaking with a manager from the store.
an official moderator should be by when your post populates in their queue, but your patience is all we can ask for until one gets the chance to reply if you still need their help. for immediate assistance I would speak with a store manager where the work was performed or what @SPOPATT has already said.
11-11-2019 07:00 PM
autotech 796 this is a nightmare that isnt over yet... they chose that amp kit and said because the amp is under the seat rather than in the trunk its a shorter run and isnt a big deal. had to do ohms law to see for sure. someone from corprorate reached out to me in regards to this... i wasnt talking about being bumped to the front of the line for total tech support im talking about if you arent finished with the car from yesterday you continue on that before working on today appts. if your running behind you let todays appts. who havent even been started yet wait...not the guy that shouldve been done yesterday. is my point but there is more to the story autotech796 but if there is nothing you can do but reply...then i appreciate it. BTW... 888 best buy... is all foreign reps who dont understand the issue...etc. i was told by a former manager of geek squad that 888 best buy has a "executive resolution team" to call 888 best buy and ask for them. the nice reps in india had no idea what i was talking about
11-12-2019 11:58 AM
I can imagine there is much more to the story, but an official moderator would be the only one who would be able to assist you with this if you're unable to reach out to the store to find a resolution. They should be able to work with the store to see what options may exist to help out, but your patience is all that can be asked until one gets the chance to stop by and take a closer look.
I'm not entirely sure who your the former manager you spoke with was referring to about your car installation concern, but I do hope you get this taken care of soon! Thanks for keeping the community posted and a moderator should be swinging by.
11-12-2019 03:44 PM
Welcome back! We hope you have been well since you last connected here on the Best Buy Forums!
First, as mentioned above, the Best Buy Forums are a text based platform, and our team would not be able to reach out to you over the phone. That being said, that sounds nowhere near the ideal situation with your subs and set up!
It sounds like you have already been in contact with someone regarding your issue at the Corporate level, so we would recommend that you continue to work with them. If you are seeking support getting back in contact with that person, please feel free to send me a private message, and I’d be happy to help in any way I can. If doing so, be sure to click on the blue button in my signature below to connect via private message. Once there, please provide your full name, email, phone number, and confirm the location you have been visiting.