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Member
Posts: 11
Registered: ‎10-21-2019

Lousy delivery service

I bought a product on the bestbuy.com.mx website and specified the delviery address and day.

 

When the washer/dryer arrived in the nearby city, where my friend was coordinating the delivery, the BestBuy people refused to complete the delivery to the final destinationaddress, insisting that it be delived to my friend, 25 miles from it's correct destination.

 

She had to hire people to complete the delivery! She was not happy, and I spent more money than what I expected during the purchase process.

 

I've written to the bestbuy.com.mx email eight times, and have been ignored.

 

What will BestBuy do about this?

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Topics: 33
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Registered: ‎10-03-2017

Re: Lousy delivery service

Hi there, allanzfs! 

 

Welcome to the Best Buy Support Forums! 

 

I understand that you have some concerns regarding a recent experience that you had with Best Buy Mexico. While we would love to assist if we could, our team and this forum site is designed to assist our US-based customers and stores. For more assistance with your Best Buy Mexico concerns, we recommend connecting with them directly, using the contact methods described on their support page, here

 

If you are having trouble getting assistance via email, I would recommend trying to give them a call so that they can get you the assistance you need! 

 

Sincerely,

Vince|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 11
Registered: ‎10-21-2019

Re: Lousy delivery service

 

I wrote to them THREE times at the correct email address in your link,

 

And have been ignored three times.

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Member
Posts: 11
Registered: ‎10-21-2019

Re: Lousy delivery service

My Spanish isn't good enough to have a phone converation. Google Translate was used to send the three messages... all ignored.

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Posts: 431
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Registered: ‎10-03-2017

Re: Lousy delivery service

allanzfs! 

 

I understand how you feel, and I'm truly sorry that you haven't heard back from any of your emails that you've sent over to Best Buy Mexico. As our systems are a bit different then Best Buy Mexico and Best Buy Canada, we want to make sure that you are getting the assistance that you need with your concerns. At this point, we would recommend trying to give the Best Buy Mexico Customer Care team a call at 5237 8289 or 5-BESTBUY. They should be able to further assist you with any concerns that you may have. 

 

Sincerely,

Vince|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 11
Registered: ‎10-21-2019

Re: Lousy delivery service

As I wrote before, my Spanish isn't good enough to have a technical conversation. Even smarter, have one of your US bllingual people work on the problem with your Mexican operation.

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Registered: ‎09-29-2008

Re: Lousy delivery service

Hi allanzfs,

 

I hear you, but we are not able to support a purchase made with Best Buy Mexico. You will need to reach out to Best Buy Mexico on this.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
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Member
Posts: 11
Registered: ‎10-21-2019

Re: Lousy delivery service

So, essentially, sending these back and forth messageshas been a waste of my time?

 

I'll have to avoid BestBuy in future as a time wasting, useless company to buy from. I'll make sure that anyone I speak to who mentions buying electronics hears about why not to buy from BestBuy. Nice job.

 

Nothing but trouble and unessessary expense.

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Member
Posts: 11
Registered: ‎10-21-2019

Re: Lousy delivery service

So is BestBuy's solution to issues is to ignore it's customers and hope that they'll forget about BestBuy's lousy service and keep buying?

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Registered: ‎10-10-2012

Re: Lousy delivery service

Hello allanzfs,

 

While we certainly appreciate your situation, Vince and Allan have provided our official response to this concern.  At this time, I am blocking any new replies to this thread.

 

Regards,

Bill|Senior Social Media Specialist | Best Buy® Corporate
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