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New Member
Posts: 1
Registered: ‎07-04-2019

Late Delivery

I was supposed to have a refrigerator delivered Monday. We were very excited to have decided on your business. I received a message that the truck broke down but that it could be delivered next day (Tuesday) at the same time. It was not.

When I called on Tuesday, I was told I needed to reschedule delivery and that it had not been scheduled because they "thought" I would call to confirm. They never asked that we call back, or make any statement that we needed to in the message I received, so we did not.

Now I am told I cannot have it delivered until the weekend. This was a delivery error and should be corrected in a timely manner. I moved into a more home and have small children. It is difficult not having refrigerator for them for so long, when it should have arrived days ago and we still have days to wait. I have been extremely disappointed with the entire ordeal.
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Social Media Specialist
Posts: 99
Registered: ‎11-12-2018

Re: Late Delivery

Hello MrsDavis,

 

Thank you for reaching out to us here to let us know of this issue.

A fridge is such a crucial part of every day living, so I do apologize for the delay this presented for you and your family.

 

I hope that you have received the fridge since you posted this to us, but if you are still needing any assistance, please send me a private message using the button to the right of my signature below.l

I will need your full name, phone number, and email address.

 

Sincerely,

Natalie|Social Media Specialist | Best Buy® Corporate
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