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New Member
Posts: 3
Registered: ‎09-28-2018

LG Range

I bought an LG range on Sept. 5, 2018. I was completely underwhelmed by the delivery and follow-up. The person who delivered the product said they had gone through everything with me. He signed the paper without me knowing. He did not do what the paper said.

 

I did participate in the survey and received a call, however, I didn't get a chance to call back. The VM is no longer in my phone. I would like to talk to the person who called. How do I do that?

 

Present problem - the timer is not working. I put in the time--it moves 1 second and then stops. 

 

As you may know, the Wilmington, NC Best Buy store is presently not open due to storm damage. Yes, I live in Wilmington. Let me know how to proceed. 

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New Member
Posts: 3
Registered: ‎09-28-2018

Re: LG Range

No call from Best Buy. Waiting more that 1/2 hour for customer service right now. 

 

So, we all have storm damage here in Wilmington, but we still help one another. Best Buy in Wilmington needs to do the same. What did you do with all of your employees. PUT THEM TO WORK WHILE THEY FIX THE ROOF or whatever happened. I Don't Care. The number of  trucks taking up space and not helping others is also appalling. Get it done. Like the rest of us. 

 

I've called customer service about my new oven two times and been told someone would be calling to set up a repair time. No call, no nothing. Does Best Buy read the forums?  Your reputation is awful. I should have looked before I bought from you . This is how you go out of business--but before you do, you'll need to actually send a repair person. The GEEK Squad audio is appalling when you actually calling about a new appliance that's not working right. Cut it out!. I'm figuring repairs and the Geeks are the only way you can make money. HORRIBLE company. 

 

Barbara 

 

Somebody needs to reply! From Best Buy!!!!

 

 

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Posts: 7,133
Topics: 115
Kudos: 545
Solutions: 393
Registered: ‎12-23-2016

Re: LG Range

Hi Barbara,


Thanks for joining us at the Best Buy Community forums. I apologize for the difficulty you’ve had in getting a repair on that oven scheduled, and for the bad experience you’ve had with your delivery. 


I’d be happy to take a look into this for you to see what we can do to assist. Please reach out to me through a private message by using the link in my signature. I’d ask that you please include your name, email address, phone number and order number so I can get started.


Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎09-28-2018

Re: LG Range

How am I suppose to find where Best Buy replied in this swamp of disgruntled customers. This is the worst way to communicate with customers I have ever encountered. How about calling me?
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Posts: 7,133
Topics: 115
Kudos: 545
Solutions: 393
Registered: ‎12-23-2016

Re: LG Range

Hello Sodisappointed1,


Welcome back to the forums. I’m sorry that you didn’t see my response here. I do see that you’ve sent in a private message with the requested information however, and I will be sending you a reply shortly. You can check that reply by logging in to your forum account and clicking on the orange envelope in the top right corner of the page.


Sincerely,

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!