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Posts: 2
Registered: ‎09-04-2018

Installation and defective product

 It is October 25 and I just received a call from best buy to have another adjuster come out to my home and the damages were done in July.  JULY 16TH to be exact.  This is crazy  best buy thinks I should go with out my home for 5 to 6 months or until they decide to pay me for the damages that they made to my home.  They deal with incompetent third party installers that dont test the dishwashers to make sure that they are working before they bring them out to your home.  They deal with a third party insurance company sedwick and now they want to send another adjuster out to look at the damages and to test a dishwasher we no longer have.  This is ludicris and without merit.  You contract with incompetence.  when you dont care about the people you contract with, you really dont care about your customers.  They expect us to be out of our kitchen, go without a dishwasher and not have access to our basement, which  was damaged due to their incompetence.


I need to inform best buy and the world this is the worst company to do business with.  Do not purchase any thing from best buy they do not stand behind their products nor their subcontractors.  They all lie and dont take responsibility. we have yet to get an apology from best buy for even damaging our home.They have all of these stall tactics in the world not to pay you for the damages they have caused.  The world needs to know to shut this company down.  They truly are the worst .  You purchase at your own risk by purchasing from best buy,  If I were you I would not do it. They will damage your home and want to give you nothing in return.

Posts: 7,058
Topics: 115
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Registered: ‎12-23-2016

Re: Installation and defective product

Hello LoriPharris,

Welcome to the Best Buy Community forums. I’m sorry for the issues you’ve had in getting your damage claim completed. 

Have you tried reaching out to Sedgwick Claims Management, Inc at (855) 832-1338? That would be the best way to get in touch with them to discuss the status of your claim. If you aren’t able to reach them at that number, I’ll see if I’m able to help you reconnect with them.

Please just send me a private message through the link in my signature below this post. I’d need your name, email address, phone number, and Sedgwick claim number to get started.


Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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