07-26-2019 01:40 PM
I purchased a window a/c from BB without the installation option. Since the men I thought could install it could not, I contacted BB. Via an online chat with a live operator she quoted $200.00 for the removal/discard of the old window a/c and the installation of the new one.
WITHOUT EXAGGERATION I was on the phone the entire day trying to get a BB rep who could rectify the charge. EVERY SINGLE REP said they were not in the division that handles these sort of issues and switched me to, what they said, were the correct divisions. I cannot tell you how many times this has happened, and I never got the correct division or reps. AND I was on the phone for so long each time that my phone died numerous times and I was cut off. This is utterly obscene customer service, and bait and switch operations.
I intend to advise the following of this issue:
NY Dept. Of Consumer Affairs
NYC Better Business Bureau
NY Attorney General Office
My NY Assemblywoman
After this ongoing horror, you can be sure I will never shop at BB again!
07-29-2019 04:43 PM
I appreciate you taking the time to write us about your experience and for choosing us for your purchase. We try to pride ourselves in ensuring we provide great customer service, whether in store, or on the phones. I would be reaching out to someone as well if it were happening to me. I am here to help where I can.
First, I am going to need some more details from you. Please, private message me with your Customer Service PIN off your receipt or order number, full name, phone number, and e-mail address. To send a private message, click on the blue button next to my signature. I look forward to hearing from you.