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Posts: 1
Registered: ‎10-20-2019

Horrible experience

[ Edited ]

I wan to file a formal complaint with Best Buy. 

Your delivery team showed up to 2 appointments without the stacking kit for a washer and dryer! Your company keeps on postponing the date when the stacking kit will be available. On top of that I spent hours on the phone and at the store to try to solve the issue. I have now a dryer in the middle of the kitchen and I'm crossing my fingers that someone is going to show up to the third appointment. 

 

I also want to file a formal complaint about JOSH {removed per forum guidelines}, he was the supervisor that took my call. Beyond horrible. 

 

It's insane that the only mechanism to complain is to  post on this forum. 

 

Horrible experience. 

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Posts: 9,250
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Registered: ‎09-29-2008

Re: Horrible experience

nicolasbaldoni,

 

Welcome to our community. I've always thought the hardest part of shopping for new appliances is the huge number of options these days, and that the delivery and installation would almost incidental after making my selection. It appears that your experience has been anything but smooth and I regret your having to cope with this situation.

 

I was unhappy to hear of your experience with Josh. You're welcome to fill in the details on your interaction in reply to this message. 

 

For further assistance with your delivery and installation, I recommend that you contact Geek Squad Client Care as they are dedicated to helping our customers solve concerns like yours. You can reach them via (800) 304-1259.

 

I hope this helps. Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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