09-03-2019 03:40 PM
I had a microwave and instalation scheduled for 12-4 today. I received all confirmation emails and no one ever showed. I call customer service and it says it is over a 2 hour wait to speak with someone. I then entered an online chat where the rep said they were escalating the issue and someone would call me back within 72 hours. What kind of a business is this? AVOID BEST BUY LIKE THE PLAGUE. There is a reason this compnay is consistently on the verge of bankruptcy and quite franly after this experieince they deserve to go out of business. I took the day off of work and still no answers or product I have been charged for. Now I have to spend time buying a microwave elsewhere and waiting more time for it, not to mention having to call my bank to put a stop on the entire transaction as they said there would be a delay cancelling the order. I will be contacting the NY State Attorney Generals Office and the Better Business Bureau and will never ever step foot in a Best Buy ever again! Remember 1 bad customer will tell many many others of their experience.
09-03-2019 04:49 PM
For anyone seeing this thinking of doing business with Best Buy, after 2 hours on the phone it turns out they scheduled my microwave instalation as a home theater instalation. Still not sure why no one ever showed up or called. This company is clearly full of incompetence. I cancelled my order and am now setting up a purchase and install with another company. I also just bought a mini fridge at Best Buy over the weekend that I'm now going to empty and return as I am not giving this company a single cent of my money ever again and will spread this situation all over social media. I look forward to the day this company closes its doors for good!
09-05-2019 04:07 PM
Hi there, jab315!
Thanks for posting with us on the Best Buy Support Forums! There's nothing more disappointing than not receiving an order when you're supposed to, and I would also be looking for assistance if I were in your shoes. I'd like to look into this for you and see if there is anything that we could assist you with at this point, but will need some information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:
To send me a private message, please click the button labeled "Private Message" in my signature below.