01-16-2020 08:37 PM
01-17-2020 08:05 AM
01-17-2020 11:17 PM
01-19-2020 02:19 PM
Thanks very much for joining the Best Buy Community forums. I appreciate you taking the time to reach out about this. I'm sorry about all of the issues you've had with your appliance order, from delays to appointment confusion and the item not being availability.
Based on your post, it sounds like Dwayne is a part of our Geek Squad Client Care team. That team is set up specifically to help out with appliance orders like this. I'm sorry that he wasn't able to find you a good solution here, and that he missed the issue with the gift cards.
Still, he will be best positioned to assist you going forward. I encourage you to reach back out to him by phone if you need further assistance.