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Posts: 1
Registered: ‎10-29-2018

Geek Squad issue

[ Edited ]

Hi Best Buy/Geek Squead - I recently bought a new 40" Sony, mount and Geek Squad premium service {removed per forum guidelines}. The first installation date - they were running so late that they never showed up. This was on a Friday and I had taken the day off work to be there. The 2nd installation date - they told us that we needed an internal wall mounting kit so i ordered that. The 3rd installation - they told us that we didnt' need that wall mounting kit because we aren't able to put the wires in the wall, and then installed the TV. 


This shouldn't take 3 times to get it right and when calling to complain about it I just kept getting the run around and transfering to different people to talk to and noone was helping. I don't think the cost for the installation was worth it - 3 appointments, a missed day of work, for $199.


Can someone help with this complaint? Thank you.



Posts: 9,058
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Registered: ‎09-29-2008

Re: Geek Squad issue

Hi Jeff,


That certainly does sound like an upsetting TV mounting service. I am sorry it took us three times to finally get this done for you. I would like to see what we can do in this matter, but I first need some additional information. Could you send me a private message with your name, your phone number, your email address, and your order number? To send me a private message click on the private message button to the right of my signature.



Allan|Senior Social Media Specialist | Best Buy® Corporate
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