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Posts: 2
Registered: ‎08-27-2019

Geek Squad Mobile Technician not at Park Lane, TX Store

[ Edited ]

I bought a remote start for my vehicle about 3 weeks back through bestbuy.com. I scheduled it to be installed at my local store, Park Lane, Tx.

 

I took the morning off in order to make the appointment to only realize after needing to walk in to the store that the store doesn't have any car technicians. I know need to take more time off work, and need to drive out to a store that's further away from my home. 

 

Bestbuy.com and their local stores should be in better contact to ensure people's time isn't wasted. I'm hoping there is some kind of compensation for wasting my morning. 

 

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Posts: 200
Topics: 6
Kudos: 38
Solutions: 14
Registered: ‎02-08-2019

Re: Geek Squad Mobile Technician not at Park Lane, TX Store

Hey, robertbewernick, 

 

I'm sorry to hear about this experience! That is definitely not the experience we want our customers to have when scheduling an installation. I'd be happy to take a look into this and see how I can help. Can you send us a private message with your full name, email, and phone number? You can send us a message by clicking the blue button in my signature below.

 

Looking forward to hearing from you, 

 

Meg|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎08-27-2019

Re: Geek Squad Mobile Technician not at Park Lane, TX Store

I really appreciate you reaching out so quickly. 

Highlighted
Posts: 200
Topics: 6
Kudos: 38
Solutions: 14
Registered: ‎02-08-2019

Re: Geek Squad Mobile Technician not at Park Lane, TX Store

No problem at all. I've created that gift card and it should arrive in 7- 10 business days in a plain white envelope. Please let us know how the install goes, and if there is anything else I could help with today!

 

^Meg 

Meg|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!