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Posts: 8
Registered: ‎08-11-2017

Geek Squad @ Home isn’t even Geek Squad

Buyer Beware of Total Tech Support
Remember the good old days when you thought Best Buy and there Geek Squad team where there to be the neighborhood go to guys like the ones you see in the store and now w total tech support for $199 - $299 a year you can also have them for !49 a Srvc come to your home as well for Platimum elite tv installs (normal $299) and more elite Geek Squad @ home servixes.

Beware what they never tell you is the people coming into your home aren’t employees of Best Buy, don’t even have contractors of Best Buy, not vehicles of Best Buy, and if you didn’t know better they were some people from the block entering your home w a TV. And no quality of work or care like it’s a reflection on Best Buy. So terrible never ever ever take there install or buy the premiere package.
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Posts: 575
Topics: 23
Kudos: 175
Solutions: 37
Registered: ‎11-30-2015

Re: Geek Squad @ Home isn’t even Geek Squad

[ Edited ]

Hello, EMan106,


Thank you for taking time out of your day to share your experience with us.

We expect our Agents and vendor partners to provide expert service, and to do their best to do their best to exceed our Clients' expectations. I'm sorry to hear that you've been left feeling differently after your recent installations. Can you let us know what happened in regard to the work that was performed that didn't meet your expectations?

 

Regards,

 

Fey|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 8
Registered: ‎08-11-2017

Re: Geek Squad @ Home isn’t even Geek Squad

Within this issue itself and not to be confused with the other issue that I’m currently having with Best Buy. That I also DM about. I was told that it would be Geek Squad. I was never told this would be a vendor. When they arrived they tricked dirt in my house first off. They didn’t have the right tools for the job and had to use some of my screws to get it done. They didn’t show me how to Use the TV. They didn’t hide wires like supposed to and left hanging. I had to spend hours fixing there work and none of this would have happened if it was Best Buy Geek Squad employees like promised. Plus see my other DM incident that still has yet to be addressed that I also tweeted on.
Posts: 575
Topics: 23
Kudos: 175
Solutions: 37
Registered: ‎11-30-2015

Re: Geek Squad @ Home isn’t even Geek Squad

Hi, EMan106,

I see that you have sent me a separate Private Message about this. I will follow up with you, there.

Regards,

 

Fey|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 8
Registered: ‎08-11-2017

Re: Geek Squad @ Home isn’t even Geek Squad

I do not feel this has adequate has been solved