03-31-2019 11:02 AM
TLDR; To Whom It May Concern: I do not believe in "complaints." I believe in an opportunity to share perspectives, provide feedback and concerns, all in an effort to find a solution that is amicable for the parties involved.
My purpose here is to connect with an appropriate SLT (Senior Leadership Team) member who can help address the workflow and poor handling of our situation with our recent Samsung Gas Stove purchase that resulted in putting my family at risk to gas safety issues.
Please connect me accordingly so that I can provide the storyline and appropriate details to continue a conversation.
Thanks for your time and attention.
A Concerned Best Buy Customer
Product Ref: NX58M6850SG
Solved! Go to Solution.
03-31-2019 01:49 PM - edited 03-31-2019 03:25 PM
Welcome to our community.
Like you, I would much rather contact a company to share my thoughts and have a rational discussion than simply air a grievance and leave it at that. I was dismayed to hear that you’ve encountered a situation in the recent past that has caused you to feel that the safety of your family was put as risk. We take concerns like this seriously, and I would be delighted to hear more about your experience to see how we can best move forward.
You’re welcome to elaborate further by replying to this post, or if you need to share any personal information, you can send me a private message by selecting the blue button in my signature below that just so happens to be labeled “Private Message”.
I look forward to hearing from you.