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Posts: 1
Registered: ‎04-30-2019

Four failed deliveries

I experienced four failed deliveries of a washer and driver and at this point, would be hesistant to ever purchase from Best Buy.  Two failed attempts were because the delivery company did not have the right equipment to use (I had to go out and buy my own cords and hoses because Best Buy did not order the right length).  One failed attempt was because the delivery company had to reschedule.  And the last, most egregious failed attempt was because the washer machine arrived broken and a new one had to be ordered.  At this point, I placed the order over a month ago and still do not have my appliances.  

Posts: 514
Topics: 21
Kudos: 109
Solutions: 24
Registered: ‎11-23-2018

Re: Four failed deliveries

Hello, prncisg222, and welcome to our online community!


Thanks for reaching out for support on our forum. I can imagine after a month of dealing with delivery issues of your washer and dryer and being without these new appliances, you would like this debacle to come to an end. I'm hoping I can help in this situation.


I'm sorry that you have experienced a series of issues with your delivery due to materials and rescheduling. I would also be frustrated with this, and would like the opportunity to dig into this further and see what we can do. Please send me a private message including your full name, email, phone number, and any order or service numbers you can share. You can find the blue option to message me to the right of my name, below.



Allison|Social Media Specialist | Best Buy® Corporate
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