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New Member
Posts: 3
Registered: ‎06-21-2019

File Formal Complaint with Corporate Office

I need to file a formal complaint with Corporate Re- Installation done by Geek Squad Third Party Installer.

Met with the Geek Squad Store manager ( Sanford Blvd.Mount Vernon NY Store )sent him pictures of the botched installation of Surviellance System via E-Mail spoken to ( Mas-Tec. Inc) the installer. Both he and Mas-Tec has failed to address the issue.

Need to hear from someone in Corporate or refund my Installation fee of $664.00, Cost of the Surviellance System

which I provided $675.00 plus my Total Tech fee .$199 .00 plus tax.


Posts: 8,762
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Registered: ‎11-10-2008

Re: File Formal Complaint with Corporate Office

The completed services clause of the return policy states that these services are final. However you are encouraged to contact the store you had as there is a satisfaction clause if something was not done right.


I'm not sure about refunds in this case since you had them out there. The management of the store or whomever installed the system needs to be involved.


You did this right?


A moderator will be able to chime in on this and offer you additional solutions.

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
New Member
Posts: 3
Registered: ‎06-21-2019

Re: File Formal Complaint with Corporate Office

Thanks for your input.

However with all respect your answer did not have any impact or suggestions regarding how to go forward in pursuing

any closure to the problem.

What would be helpful is to provide me with BEST BUY CORPORATE E-MAIL ADDRESS which would allow me to forward all chat sessions, photos and correspondence I have had with the Store Manager and their Customer service.


Geek Squad Agent
Posts: 3,556
Registered: ‎03-20-2012

Re: File Formal Complaint with Corporate Office

You've reached the correct place for your inquiry on how to move forward.  Your patience is all that can be asked until a moderator gets a chance to take a closer look.


Hockey is correct in directing you back to the store to speak with leadership to see if they can get the ball rolling in the right direction for you in a sooner time frame.  If you're looking to speak with a corporate employee, you'll have to sit tight for one to stop by to work your post, which could take some time.  There is no "email" to corporate that exists, but you're welcome to continue using the Best Buy forums, Facebook, or Twitter (<basically emailing them by posting).  All will put you in queue to be worked in the time frame it was received.   

Thanks for your patience and best of luck! 

I am a CAR Geek Squad Autotech, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
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New Member
Posts: 3
Registered: ‎06-21-2019

Re: File Formal Complaint with Corporate Office

I will hang in there for a couple of days as you suggest. Find it hard to believe that a Billion Dollar Company like Best Buy does not have a better avenue for communication
with their customers who supply the revenue stream.
Management needs to have a chat with Jeff Bezos and the management group of E-Bay
CURCIUT CITY where are you ? BEST BUY BUT NEEDS competition.
Posts: 6,567
Topics: 93
Kudos: 596
Solutions: 361
Registered: ‎12-23-2016

Re: File Formal Complaint with Corporate Office

Hi, trevrhoden,


Welcome to the Best Buy Community forums. Thanks so much for reaching out. I’m sorry for the delay in our response. We’ve been exceptionally busy recently, and we’re doing our best to get back to everyone as quickly as we can.

As noted above, this forum is a great place to get in contact with us here at Best Buy's corporate headquarters. I’d be happy to look into your service and see what options we may have to help out with your security system installation. 

Please send in a private message by using the link in my signature. I’ll need your name, email address, phone number, and the order number, if you have it.


Kyle R|Social Media Specialist | Best Buy® Corporate
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