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New Member
Posts: 2
Registered: ‎08-25-2019


To whom it may concern,<br><br>My girlfriend and I recently relocated from Chicago to Louisville, KY. I purchased a washer from you guys 3 months prior and expected a delivery date of the Saturday I arrived. Not only did I have family here all week to help me move and visit, but I wasted every single day they were here waiting for this washer to be delivered. Every single day I was promised a delivery from 12-4, then 4-8 so on and so fourth. Nobody EVER showed up day after day. Now, we all sat in the house day by day expecting a delivery, while sitting on hold for OVER a hour every SINGLE DAY. It is now 8 days later and I still have NO WASHER. THEN, I contacted the local Best Buy who then told me they do have it in stock and PROMISED again that the next day it would be delivered from 4-8 and when the day came, another NO SHOW. It is now SUNDAY and I start my new job tomorrow and I would’ve liked to have my washer to wash my work clothes for my first week at work! Now the local Best Buy is telling me it can’t be delivered today because they lost delivery drivers somehow and keeping running me around in circles with all types of excuses. This is UNACCEPTABLE. This is quite possibly the worst customer and delivery service I have ever experienced in my entire 30 years of living. VERY UNSATISFIED.
New Member
Posts: 2
Registered: ‎08-25-2019


ALSO, it was supposed to be delivered with my dryer and they said they didn’t have it when my dryer was delivered! How is it when you order a washer and dryer together, they forget your washer and only deliver your dryer???? Once again, VERY UNSATISFIED.
Posts: 307
Topics: 23
Kudos: 43
Solutions: 15
Registered: ‎07-23-2018


Hello, Abon1908,


Thank you for connecting with us here on the Best Buy Forums, although I wish we were meeting under a better circumstance. A new home, new job, and family visiting sounds like quite a bit to juggle, and dealing with a postponed delivery of a critical appliance is not something we’d want to add to your already full plate. I’m sorry to hear about the events that have taken place thus far. That’s certainly not the type of experience we’d want for our customers.


For the most efficient resolution, I’d recommend reaching out to our Geek Squad Client Care team. You can reach them from 8 a.m. to 11 p.m. Central, seven days a week. Please call (800) 304-1259, where this dedicated team can continue working with you to get this straightened out. They will be in the best position to assist.


I wish you all the best with the new job and the new home. I’m sure there are exciting times ahead, and if we can provide assistance with anything in the future, you’re always welcome back to work with us here.



Sarah|Social Media Specialist | Best Buy® Corporate
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