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Posts: 2
Registered: ‎10-15-2019

Extremely unhappy customer-poor phone service

I purchased over $5,000 of products in the St. John's store on Stavanger Drive including a 65 inch Samsung QLED TV on Oct 3rd with purchased delivery and installation scheduled for Oct 12th. PN oCt 9th it was postponed until 8:00 AM tofday Tuesday Oct 15th. Only now to hear from the delivery person to say that it will be 4;00 PM this afternoon. Imagine, over $2,500 for a TV including delivery and intallation and to wait more than 10 days for you to live up to your end of the bargain.

 

I have been calling the local tel # in the St. John's store 709  754 1292 to get an update for FORTY FIVE minutes repeatedly pressing '3' and '4' trying to get an answer. NO ONE PICKED UP THE CALL. How can it be that you can so quickly take my money in a store for a product and have the customer wait so long for delivery. Unacceptible.

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Posts: 293
Topics: 16
Kudos: 32
Solutions: 11
Registered: ‎02-08-2019

Re: Extremely unhappy customer-poor phone service

Hi there, waynehann,

Welcome to the Best Buy Forums and thank you for taking the time to write in to us. 

We appreciate you keeping Best Buy in mind for your new home theater setup in a world full of options. I can definitely understand wanting to get your new TV delivered and mounted as soon as possible! We are sad to hear that your service was rescheduled and we apologize about any inconvenience this has caused you. Should you have any questions about your upcoming appointments, I'd recommended calling us directly at (888) BEST-BUY, which is (888) 237-8289. You can also learn more about our deliveries here.

We certainly hope that that everything went smoothly with your delivery and installation today, and we hope that you provide us with the opportunity to better serve you in the future, as I'm confident that we can. If we could assist in any other way, please don't hesitate to let us know.

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎10-15-2019

Re: Extremely unhappy customer-poor phone service

Delivery and install was perfect. My biggest concern was contacting the store. What about the 45 minutes wait trying to talk to someone in the St. John’s store?
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Posts: 293
Topics: 16
Kudos: 32
Solutions: 11
Registered: ‎02-08-2019

Re: Extremely unhappy customer-poor phone service

Hi again, waynehann,

Thank you for following up with us here. While I'm glad to hear that your delivery went smoothly, we are sad to hear that you were unable to get connected to someone. It appears that the store you were having troubles getting connected to is located within Canada. We apologize about any confusion with this. Our team primarily works with our USA stores and customers. I would recommend reaching out to our Best Buy Canada partners via the Contact Us options listed on our BestBuy.ca site, as they will be best able to assist you with your questions and concerns.

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!