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New Member
Posts: 3
Registered: ‎07-09-2019

Escalation dissatisfied: Customer: WRONG DELIVERY ADDRESS

[ Edited ]

I placed an order for a TV with the following order number #{Removed per forum guidelines} and the following tracking id: {Removed per forum guidelines}, I received an update for the shipment and the address was wrong. I initially sent an email requesting for a change of address to a new location as i will be moving from the house in four days. I was told the address can not be changed. I requested to pickup the order from anywhere that will be convinient and I was told that was not possible either. 

 

I followed up with the shipping company Purolator and I was told I can not request for any changes as the shipment was from another delivery companyt Ingram Micro. I contacted them and they said i can only pickup if i get an authorisaton from Best Buy, I called again and I was denied. I was told for security reason, my order has to be canceled and i will get refund 10 days after the shipment is returned. I actually bought the TV on sale tagged "Boxing day in Summer" sure i wont get that deal again so i was willing to go extra mile to be able to pick up my TV. I offered to provide my card, statement from my bank depicting the transaction, the card, the recipt of the transaction, my email correspondence with best buy and acknowledgment of my purchace from best buy, Proof of address with photo issued by the government, my bank statement with the address that tally's the identification supplied above just to be able to pick up my TV and yet i was denied. 

 

First I did not entered a wrong address. It is not possible for me to enter a wrong address that tally with the wrong postal code. I would have gave it a second thought that i entered the wrong address had it been the address did not match with the postal code, which depict a clear system issue, yet both Best Buy agents blamed me for entering the wrong address which shows lack of emphaty. 

 

That was not fair, and to say i felt bad about it, is an understatement, if I was willing to provide all the necessary proof to get my TV why will i be denied?

 

I was made to understand the TV was sold by a third party, athough it was advertised "Sold and Shipped by Best Buy" Did they take cognisance of the fact that the third party in question had already paid for the delivery? why do they have to incure the cost/loss for paying for the delivery if it can be avoided, have you considered my time, and the effort and energy i put trying to get my TV. Why will it be retuned, why do i have to pay extra when i had already gotten a deal, why do i have to wait 10 days after the shipment is returned to get my refund? Why?

 

 

Posts: 372
Topics: 23
Kudos: 135
Solutions: 14
Registered: ‎10-03-2017

Re: Escalation dissatisfied: Customer: WRONG DELIVERY ADDRESS

Hi, aamuhd, 

 

Thanks for writing to us here on the Forums. 

 

I hate to hear that this was your experience when you purchased with us; I know that if this were what had happened to me with the delivery of my new TV, I'd be wanting some help too. It appears that you are located in Canada, is that correct? If so, I would be happy to get this sent over to their Customer Care team so that they can contact you and hopefully get this resolved. 

 

I look forward to hearing from you soon. 

Cameron|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎07-09-2019

Re: Escalation dissatisfied: Customer: WRONG DELIVERY ADDRESS

Hello Cameron,

Yes I am in Canada. Thanks a lot for your response. I do hope it will be resolved, as I will be delighted to receive my TV.

Thank you,
Abubakar
Posts: 372
Topics: 23
Kudos: 135
Solutions: 14
Registered: ‎10-03-2017

Re: Escalation dissatisfied: Customer: WRONG DELIVERY ADDRESS

Abubakar, 

 

Thanks for confirming that for me. So that I am able to get your information sent off to our Canadian Support Team, can you send us a Private Message with some more information? What we are looking for is your full name, email address, and phone number so that their team can identify you and reach out. 

 

To send a Private Message, you can click the blue button in my signature next to my name.

 

Regards,

Cameron|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎07-09-2019

Re: Escalation dissatisfied: Customer: WRONG DELIVERY ADDRESS

[ Edited ]

Name: Abubakar {removed per forum guidelines}
Email: {removed per forum guidelines}



Thank you

Highlighted
Posts: 428
Topics: 31
Kudos: 105
Solutions: 27
Registered: ‎10-03-2017

Re: Escalation dissatisfied: Customer: WRONG DELIVERY ADDRESS

Hi there, aamuhd! 

 

Cameron isn't available right now, so I would be happy to assist you in getting your concerns sent over to our Best buy Canada team as he had originally mentioned. You may notice that we had to remove some of the information you had provided in your most recent post, as we don't want your private information to be shared publicly as this is a public forum. In order to better assist you, would you mind sending us a private message on here with the above requested information?

 

As a reminder, you can click the button labeled "Private Message" in my signature below to send us a private message on here.

 

Sincerely,

Vince|Social Media Specialist | Best Buy® Corporate
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