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New Member
Posts: 4
Registered: ‎10-22-2018

Dryer Missing??

My Best Buy Delivery  Man was on time today    But He didn,t have my Dryer on the Truck!!!     No one can tell me Where my dryer is!!!    Or when it will be delivered....!!!      Someone   Please help    Stephen

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Posts: 3,835
Topics: 35
Kudos: 367
Solutions: 236
Registered: ‎11-29-2016

Re: Dryer Missing??

Hi Stephen,

 

Welcome to our forums.  I’m sorry to hear your appliance delivery hasn’t gone as smoothly as we would normally expect, and there seems to be some confusion as to when you can expect your dryer to arrive.

 

Using the information you’ve provided upon joining our Community, I believe I’ve located the order in question.  It appears your dryer delivery has been rescheduled for this Thursday, October 25.  I’m optimistic your next delivery will go much smoother than your last, but if you have any issues with this delivery, please don’t hesitate to return to our Support Forums, and we’ll be happy to offer any additional assistance we can.

 

Regards,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎10-22-2018

Re: Dryer Missing??

The dryer is coming thursday because I had to make all the calls  and reschedule delivery for Thursday. A full 3 days late!!  I will beleive it when I see it.....

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New Member
Posts: 4
Registered: ‎10-22-2018

Re: Dryer Missing??

Kudos to Mike and Matt at the Levittown store for helping me Reschedule delivery when no one else did!!!

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Posts: 3,835
Topics: 35
Kudos: 367
Solutions: 236
Registered: ‎11-29-2016

Re: Dryer Missing??

Welcome back Stephen,

 

I’m happy to hear Mike and Matt at our Levittown location were able to assist you in the rescheduling process.  As I mentioned, if you have any other issues with this delivery, please let us know, and we’ll be happy to explore what options we have to get your delivery completed.

 

Thank you,

SeanM|Social Media Specialist | Best Buy® Corporate
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Highlighted
New Member
Posts: 4
Registered: ‎10-22-2018

Re: Dryer Missing??

[ Edited ]

finally received Dryer 3 days later.  However For my troubles I was offered a GIFT CARD. Now 11 days later before I answer your Survey I contacted an associate of DELILAH {removed per forum guidelines} , my case MGR.  I was promised a callback, never happened!!!    # {removed per forum guidelines}    STILL WAITING.....Stephen

Highlighted
Posts: 3,835
Topics: 35
Kudos: 367
Solutions: 236
Registered: ‎11-29-2016

Re: Dryer Missing??

Welcome back Stephen,

 

While I’m glad your dryer has been delivered since your initial post to our forums, I apologize if there was any confusion surrounding how this matter would be addressed going forward.

 

As you can see, we’ve removed portions of your post to protect not only your privacy, but the privacy of your case manager as well.  In that vein, I’d like to discuss your order with you further via private message.  I’ll be sending you a private message in a bit, which you can read by clicking on the orange envelope in the upper right-hand corner of your screen.

 

Speak to you shortly,

SeanM|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!