Add Product

Search Results:

Reply
Highlighted
New Member
Posts: 5
Registered: ‎09-13-2019

Don’t trust BestBuy after you make a purchase

They won’t provide any support for their 3rd party installers. I spend $900 on a dishwasher with installation. Installers came, damaged my pipes and I got no hot water. Called the installation company and the woman told me she sees it all the time and that my pipes were bad. Called BestBuy and they told me they’d have a manager call me back. That was a week ago. Every time I call BeatBuy now I get a 2 hour hold time; and when I opt to have them call me back I never get a call back. Meanwhile I had to pay for a plumber to come replace my valves and install a new faucet since the BestBuy installers overtightened the connections, damaged the rubber gaskets causing my original faucet to plug up and restrict flow.

Just horrible service all around. No one seems to care about my experience and the hundreds I had to shell out due to their crappy installation people.
Highlighted
Posts: 1,362
Topics: 17
Kudos: 127
Solutions: 84
Registered: ‎10-03-2017

Re: Don’t trust BestBuy after you make a purchase

Hello, Beattyman,

 

Having issues of this nature come up is never our goal. We intend that all our services are done to the utmost satisfaction of the customer. That being said, I do apologize for any inconveniences thus far. Have you already opened up a claim for this incident or have you yet to reach that point?

Dave|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
New Member
Posts: 5
Registered: ‎09-13-2019

Re: Don’t trust BestBuy after you make a purchase

I assumed that was what i was doing when i called the local BestBuy and they redirected me to the 800 number. But since NOBODY has replied, I'm guessing there is no claim. And everytime I try the 800 number, I'm told the wait is 1-2 hours or I can get a call back; but I never get the call back after selecting that option. So what do I need to do? I kind of expect more from a big company like BestBuy; this is surprising that you are literally the ONLY person who has shown an interest in my issue.

Highlighted
Posts: 1,362
Topics: 17
Kudos: 127
Solutions: 84
Registered: ‎10-03-2017

Re: Don’t trust BestBuy after you make a purchase

Beattyman,

 

Thanks for the update!

 

In order to get a claim going you must reach out to our insurance partner Sedgwick. They can be reached at 1-855-832-1338; HOOPS: M-F, 8am - 4pm CST). You can also email Sedgwick at BBY@SEDGWICKCMS.COM for further assistance. Once a claim is in place, they will work with you to get any repairs covered. I do apologize for the run around you've been facing but I hope that this information can get this resolved as soon as possible. Let me know any further questions you may have.

 

Best,

Dave|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
New Member
Posts: 5
Registered: ‎09-13-2019

Re: Don’t trust BestBuy after you make a purchase

For the record last week I called, left a message and emailed and have yet to hear back from Sedgwick. At this point it seems clear BestBuy has no interest in helping its customers resolve the horrible service they provide with their products.
Highlighted
Posts: 570
Topics: 45
Kudos: 127
Solutions: 27
Registered: ‎10-19-2017

Re: Don’t trust BestBuy after you make a purchase

Hi there, Beattyman,

 

Thanks for providing me with those additional details. While it can take a few days for a case manager to be assigned to your claim, you should have been contacted by now. If you're still waiting for a response from Sedgwick, please use the "Private Message" option in my signature below to share your full name, phone number, email, and claim number so I can reach out to them on your behalf.

 

Cheers,

Elle|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
New Member
Posts: 5
Registered: ‎09-13-2019

Re: Don’t trust BestBuy after you make a purchase

I’m still waiting and I don’t see option to send private. I do not have a claim number since no one has replied to my multiple calls and emails.
Highlighted
Posts: 1,362
Topics: 17
Kudos: 127
Solutions: 84
Registered: ‎10-03-2017

Re: Don’t trust BestBuy after you make a purchase

Hello, Beattyman,

 

The option to send a private message should be located below this message and should say "Private Message" in blue. However, please note that if no claim has been filed yet then our options are limited as we are unable to file claims on behalf of customers due to privacy reasons. 

 

Best,

Dave|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
New Member
Posts: 5
Registered: ‎09-13-2019

Re: Don’t trust BestBuy after you make a purchase

Reached out to claims company, Sedgwick. They told me an adjuster would get in touch with me...that was 2 weeks ago. DO NOT BUY APPLIANCES FROM BESTBUY. Do the small stuff. Games. Phones. TVs. But don't spend a lot of money and expect them to help you out when their installers bungle the job. You're better off going to an appliance store.

Highlighted
Posts: 524
Topics: 30
Kudos: 150
Solutions: 25
Registered: ‎10-03-2017

Re: Don’t trust BestBuy after you make a purchase

Hi, Beattyman, 

 

We're happy to do what we can to help you out, but as my colleagues have mentioned, we will need that Private Message with your information. 

 

Have you been given a claim number as of yet? 

Thanks,

Cameron|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!