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Registered: ‎11-05-2018

Delivery nightmare {removed per forum guidelines}

[ Edited ]

I am fuming.  I had a fridge and stove delivered at the beginning of October.  Every door on the fridge was dented. They installed it anyway and said to "use it like it was our fridge until a replacement comes."  That is ridiculous because I would have to transfer all my food to this temporary fridge and then take it back out and transfer it again to the new fridge.  But that was the least of my problems. During the intitial delivery (and after I warned them about the new hardwood floors) they preceded to scratch them down to the bare wood in spots.  They acknowledged it and accepted the blame for it. I talked with Matthew from Best Buy customer service out of Davenport and he said Callie {removed per forum guidelines} from Sedgewick would file a claim for me. She did. # {removed per forum guidelines}.  Got a call from Derek {removed per forum guidelines} with JB Hunt delivery (773)447-6393. He proceeded to tell me the pressure his delivery people are under and that these things happen. Granted but I didn't tell him the pressure I am under with two jobs and my wife with her job to make the money we need to pay for the floors and appliances from Best Buy.  I gave him the $800 dollar estimate for repair and he chuckled. That infuriated me further. That repair estimate will not make my floors whole again. It is just a sanding and some superficial treatment to try to cover up the damage, The floor installer said to to do it right would mean tearing up the floor boards and putting in new ones at a cost of a couple of thousand dollars.  It has been two weeks since I was told a check would be coming. No check. I texted Derek and got no reply.  I need it to pay for the repairs. My blood pressure is boiling and I can't begin to tell you how disappointed I am with Best Buy and all the people involved with this.  I want to know what is going to be done and how Best Buy can rectify this situation.

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Registered: ‎12-23-2016

Re: Delivery nightmare {removed per forum guidelines}

Hello TimothyMcGill,

Thanks for joining us at the Best Buy Community forums. I’m sorry about the poor delivery experience you had.

If the folks at JB Hunt have not been responsive to you, your next best step will be to reach out to your Sedgwick case manager Callie. They are very good at coordinating with third party installers to help get situations like this resolved. Have you tried reaching back out to her yet?

I’d be happy to help you two reconnect if needed. I’d just need you to send me a private message, through the link in my signature, with your name, email address, and phone number.

If you are still having issues with your dented fridge, please also send me your order number and I’ll see if we can help out with that as well.


Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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