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Posts: 1
Registered: ‎07-09-2019

Delivery cancellation

I have taken time off work to wait a appliance range delivery.  The delivery folks called us this past Thursday 7/4 to confirm that they would delivery for today 7/9 for morning slot (it was changed to morning time since they said only had a 4-man crew in the morning, not afternoon).


This morning, the order was cancelled with no explanation.  We have waited and waited and moved out work schedule to accommodate the delivery.  Is this normal to get this type of non service?

Posts: 3,950
Topics: 35
Kudos: 404
Solutions: 237
Registered: ‎11-29-2016

Re: Delivery cancellation

Good afternoon, EvaLienPham,


Welcome to our forums, albeit under such unfortunate circumstances.  In my experience, few things are more disappointing than waiting for a delivery, only to have that delivery never occur as expected.  I’m disheartened to hear this is the case with your recent range purchase, and I appreciate you taking the time to join our Community to share your experience with us.


I’d like to look into this order further, to see what may have caused the cancellation, and offer any additional assistance I can.  For me to do so, I’ll ask that you send me a private message with the following pieces of information:


  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number


This should be enough information for me to begin my research.  As you can imagine, we’ll want to keep this sensitive information out of the public view of our forums, so be sure to utilize the blue “Private Message” button in my signature to send me this information privately.  If you’re accessing our site on a mobile device, you may need to switch to “Desktop View” before this button is visible.


Hope to hear from you soon,

SeanM|Social Media Specialist | Best Buy® Corporate
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