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Registered: ‎11-05-2018

Delivery but NO Installation Crew and NO COI despite the request

[ Edited ]

Hi Best Buy Support Representative,


I purchased a washing machine last Thursday for delivery today and provided the COI information to the sales representatives (George {removed per forum guidelines} and Antonio {removed per forum guidelines} at New York's Union Square Location), but it seems like the COI was never sent to my condo building. I was on the phone with your representative but the phone support representative was told that there can't be anything done because my delivery still showed as "in-transit" in the system. However, when BestBuy contacted me earlier when the delivery crew was at my building, the representative told me that I could request for the COI but she provided me with the wrong e-mail address. Would you be able to help me get the right contact for the COI so that I could get this process started?


In addition, there was no installation crew today at drop-off. We wouldn't have been able to install anyways as the COI was never sent, but it seems like there is a lot of confusion from Best Buy as I clearly paid for installation and haul-away service for my old equipment. 


Your response would be greatly appreciated as I would like the washing machine to be installed as soon as possible.





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Registered: ‎09-29-2008

Re: Delivery but NO Installation Crew and NO COI despite the request

Hey Patrick,


I am sorry if your building management company did not receive this Certificate of Insurance(COI). I would be more than willing to do what can be done to get this taken care of for you. Can you send me a private message with your name, your phone number, your email address, and your order number? Can you also include in this private message the exact information that needs to be on this COI? To send me a private message click on the private message button to the right of my signature.



Allan|Senior Social Media Specialist | Best Buy® Corporate
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