Add Product

Search Results:

Reply
New Member
Posts: 5
Registered: ‎12-17-2018

Delivery Gone BAD!

Purchased a $3,500 KitchenAid downdraft range for rental property. Paid for install and haul away. Delivery guy showed up, announced he couldn't install and left the range in the middle of the kitchen!<br><br>Tenants are upset. I've called Best Buy. After wIting 35 min for an agent, then another 45 min of talking, was told to expect a call from the "Special Installation" dept.<br><br>They called the tenant instead of me. They told the tenant, sorry we need to speak to the landlord, me. They have my number. Now, horses later, no call. Nada.<br><br>Everyone's plans for today. A beautiful Sunday are now screwed up. Tenants upset as hell. I called BB again. Was told nothing he can do.<br><br>What???? HELP!! HELP!! HELP!! IS ANYONE THERE????
New Member
Posts: 5
Registered: ‎12-17-2018

Re: Delivery Gone BAD!

2nd note:  I have been on the phone all day long.  Someone finally gave me an explanation, but now everybody is washing their hands from it!   Apparently there is a special SKU code for intallation of a downdraft range.  This code doesn't show up when placing an order.  There are 2 codes:  1) normal install and 2) converting natural gas to propane.

 

I have been handed off, transferred, hung-up on, and have wasted my entire day with no resolution in sight.  I am about 99.9% ready to cancel everything and have Best Buy pick the range up!

 

Best Buy has displayed no sense of urgency, no sense of customer care, and tried to blame ME for their error in setting up SKU codes!  Give me a break!

 

 

New Member
Posts: 5
Registered: ‎12-17-2018

Re: Delivery Gone BAD!

3rd update: range may now have to sit in the middle of the kitchen 10+ days until Best Buy gets its act together and HELPS me!

HELP!!
Posts: 150
Topics: 7
Kudos: 13
Solutions: 8
Registered: ‎02-08-2019

Re: Delivery Gone BAD!

Hi there, randygraybill.

We appreciate you bringing this scenario to our attention. A major appliance installation, such as a stove, should be of extreme priority. So, we apologize that your experience has been marred in this way.

We’ve recently established a dedicated support team that is equipped with all the tools necessary to assist you with this exact issue. We would encourage you to contact them at (800) 304-1259 where they are ready to help with this request. They are readily available from 8 a.m. to 11 p.m. CT, seven days a week.

 

Regards,

Wesley|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 5
Registered: ‎12-17-2018

*****LIARS!******HORRIBLE!!******INCOMPETENT!!*******ONGOING HELL DEALING WITH BEST BUY!!!**********

After spending hours over the last 2 weeks with continued mistakes, errors, delivery date changes, wait times, hang-ups, disconnections, no shows, outright lies, customer service blaming ME for Best Buy errors, finger pointing, system errors excuses, and MORE...I HAVE LOST IT!  

 

I had a glimmar of hope resolution was close when the Appliance Resolution Team created a special pick-up order for an incorrect range.  I checked, double checked, triple checked, and even got a confirmation email last night of my pick-up today between 8 -noon.  All looked good, finally.

 

Now the latest - I called again today after the delivery people were a no show.   BEST BUY'S RESPONSE:   THE PICK-UP/DELIVERY DEPARTMENT ISN'T OPEN TODAY BECAUSE IT'S A HOLIDAY!   What????

 

 

DOES ANYONE FROM BEST BUY READ THIS?  DOES ANYONE AT BEST BUY CARE?  

 

 

 

 

 

 

New Member
Posts: 5
Registered: ‎12-17-2018

Re: *****LIARS!******HORRIBLE!!******INCOMPETENT!!*******ONGOING HELL DEALING WITH BEST BUY!!!******

[ Edited ]

In follow-up, here's the confirmation email I received 9/1/19 for today's 9/2/19 delivery.  WHAT A JOKE!  I verbablly confirmed this several times before getting this confirmation.  My tenants stayed home on Labor Day to wait!  And another Best Buy No show because of today's holiday.  Doesn't anybody THINK at Best Buy?  How does this happen?  This is the final straw of many Best Buy straws that finally broke the camels back!  I am very upset!

 

We'll see you tomorrow, Alex 

Our team will arrive tomorrow, Monday, September 02, 2019. Our estimated arrival time is between the hours of 08:00 AM - 12:00 PM. 

Thank you for shopping at Best Buy®. We appreciate your business and look forward to seeing you soon. 

Sincerely, 

Your Customer Care Team 
 
Order Date: 08/28/2019 

Order #
{removed per forum guidelines}


    Delivery Items
 
 
 
Appointment Set For:  
 
Mon 9/2
08:00 AM - 12:00 PM
 
Posts: 3,229
Topics: 25
Kudos: 340
Solutions: 192
Registered: ‎11-29-2016

Re: *****LIARS!******HORRIBLE!!******INCOMPETENT!!*******ONGOING HELL DEALING WITH BEST BUY!!!******

Welcome back, randygraybill,

 

I’m sorry to hear you’ve still been having trouble with your appliance delivery.  As I see my colleague, Wesley, has mentioned, our Geek Squad Client Care team is best equipped to address the issues you’ve described.  I recommend following up with them at (800) 304-1259, so they might continue to offer any assistance you might need.

 

Regards,

SeanM|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!