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Posts: 1
Registered: ‎06-10-2019

Damaged Product, Late Delivery, Unresponsiveness and Very Unhappy Customer

[ Edited ]

I ordered a dishwasher from Best Buy in Round Rock, Texas on 02 Jun 2019. The appointment for the delivery/installation was on 08 Jun 2019. However, on 08 Jun 2019, when the installation team came and tried to unload to machine, they found that it was badly damaged. They asked to call Best Buy for solution and they left. I called Best Buy Customer Service number and the employee who answered the phone asked me to go back to the store and explain the situation in person!?!???!


I asked him if there was any better solution for the customer as this is not my fault at all. He said no. I then asked for his manager and after a long time waiting on the phone line, his manager/superior answered my phone. She asked me to brief the situation all over again. I asked her what the solution was as I had been waiting for this dishwasher nearly a week. She then told me I had to wait till the follwowing morning and someone from Best Buy would call and tell me when the replacemennt is made.


Of course no one from Best Buy called me the next morning so I had to go to Best Buy store in Round Rock on 09 June 2019. I went to the Customer Service counter, explained the situation and the lady there told me to Appliances. I then went to Appliances and told the story again. The employee there talked to someone on the phone then told me nothing he can do at that moment. He gave me another number and asked me to called it tommorrow (which is today).


This morning, I callled the number and the lady on the phone said she still did not know when the replacement/installation would be done and that I still have to wait for her call.


I have bought TVs, washer, dryer, computers.... from Best Buy over the last 02 years so this should never be the way Best Buy manages a loyal customer. 


So, I have paid in full for my dishwasher - when can I have it? what is the compensation for the delay and all the inconvenience and the lost time for me in this case Best Buy?


Tuan Le

Order#[Removed per forum guidelines]

Retired: Social Media Specialist
Posts: 99
Registered: ‎11-12-2018

Re: Damaged Product, Late Delivery, Unresponsiveness and Very Unhappy Customer

Hello famoron,


Thank you for reaching out to us to share your experience with us. 

I am sorry that you experienced a delay in receiving your order. 

I would be happy to discuss this situation with you further. 

Please send us a private message using the button to the right of my signature below. I will need your full name, phone number, and email address to begin. 




Natalie|Social Media Specialist | Best Buy® Corporate
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