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New Member
Posts: 2
Registered: ‎10-09-2018

Damage upon delivery

In August we had our washer and dryer delivered. Unfortunately, as the dryer was being brought up the stairs they put a large gouge which extended up the wall. The two delivery men did not tell me about the incident instead they said just sign here that we delivered the washer and it works. I proceeded to ask who I inform about the wall. They then told me "oh that happened when we brought the dryer up so you need to write that down on this paper" which is the paper you are signing. First I find it very dishonest when they know they damaged the wall and did not point it out to me. Instead they wanted me to sign that everything was delivered just fine. Best Buy representative called me and  they put the claim in and told me I would be contacted within 10 days of the delivery and an adjuster would come to assess the damage. To this day I still have not heard from any adjuster. I have called 855-832-1338 number multiple times and I am only able to leave a voicemail. I even went into the Best Buy store where we purchased the washer and dryer explained the situation and they had no luck getting anyone to respond to us. Please help us out. 

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Registered: ‎10-19-2017

Re: Damage upon delivery

Greetings, RachelC!

 

Welcome to the Best Buy forums!

 

I appreciate you taking the time to join and write us about this situation with your washer and dryer install. Also, I apologize it has taken me so long to get back to you on this. We’ve been unusually busy recently, and it is taking longer than I’d like to get back to everyone.

 

Having the need to work with an insurance company is complex enough without it being complicated by communications issues, and no resolution forthcoming for over a month. I was quite discouraged to read of your situation and I regret any inconvenience to you. I'd like to help if I can, but will need some more details to begin.

 

Will you please send me a private message with your Sedgwick Claim Number, full name, phone number, and e-mail connected to your BestBuy.com account? You can send me a private message by choosing the blue “Private Message” button next to my name at the bottom.

 

I look forward to your reply!

Deysha|Social Media Specialist | Best Buy® Corporate
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Registered: ‎11-30-2015

Re: Damage upon delivery

Hi Rachel,

 

Thank you so much for sharing those details with Deysha. I’ve requested a follow up on your behalf. You should receive an update in the next 3-5 business days. Please let us know if don’t hear from your case manager within that timeframe I had noted above, and we’d be happy to request another follow up on your behalf.

 

Respectfully,

 

Mariah

 

Social Media Specialist

Best Buy Corporate

Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎10-09-2018

Re: Damage upon delivery

[ Edited ]

Hi Mariah,
I had an email from Callie {removed per forum guidelines} stating the claim was to be escalated and I should have been contacted by the adjuster by Wednesday 10/17. Again, I was not contacted by anyone. I did reply back to Callie like instructed in the email. I did do this previously and unfontunately never heard from her until you stepped in. Please let me know your thoughts.

Thank you,
Rachel {removed per forum guidelines} 

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Posts: 6,972
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Solutions: 322
Registered: ‎11-30-2015

Re: Damage upon delivery

Hello Rachel,

 

Thanks for letting me know! I’m sorry that you didn’t hear from them as expected last night. I understand how that can add to the frustration. I’ve requested another follow up on your behalf for you.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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