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New Member
Posts: 2
Registered: ‎08-23-2019

Damage on floor after delivery

Found damage on my floor right in front of the new purchased refrigerator.
New Member
Posts: 2
Registered: ‎08-23-2019

Re: Damage on floor after delivery

Can have someone replies on this claim??
Posts: 999
Topics: 22
Kudos: 137
Solutions: 112
Registered: ‎01-13-2015

Re: Damage on floor after delivery

Sorry that happened to you. If you haven't already, I'd recommend contacting Sedgwick Claims Management—Best Buy's partner for damages—at (800) 620-7409. They would be best positioned to help with any damage to your property during a delivery appointment.

I am a former Best Buy employee. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.

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Posts: 2,796
Topics: 90
Kudos: 193
Solutions: 103
Registered: ‎09-29-2008

Re: Damage on floor after delivery

Hi, Oswaldchiu, 


Welcome to Best Buy’s Forum, and thank you for choosing us to purchase your refrigerator. 

When our customers select to purchase their appliances with us, we are hopeful they’ll have a positive experience with their appliance delivery.  Discovered damage to your home after the delivery of your refrigerator is truly disappointing, and I regret the frustration this discovery has undoubtedly generated.


Just as @Sam15 has mentioned, I too would recommend that you contact Sedgwick Claims Management Services, Inc., as they are the insurance company that underwrites Best Buy claims for property damage that may occur during home deliveries or installations.  If you haven’t done so yet, call Sedgwick by phone at (800)-620-7409, to begin the claim process.


Thank you,

Karina|Social Media Specialist | Best Buy® Corporate
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