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Posts: 2
Registered: ‎11-02-2019

Customers service and delivery

I been 1 month without a stove. I purchased the LG side in stove and everytime they have delivered it it has been the wrong one. It's been twice that they have shipped the same stove to me. They always say we will contact you by the end of the day and they never do. I have to call them and when I do they say oh we where waiting for you to call us to reschedule the item. So this means if I dont call they wouldn't call me to who knows when right ? I am disappointed on this customer service.
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Posts: 6,846
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Registered: ‎12-23-2016

Re: Customers service and delivery

Hi, Smoreno726,

 

Thanks for joining us at the Best Buy Community forums. I'm sorry about he multiple delays on your delivery, and the difficulty you've had in getting that rescheduled.

 

Was this purchase made online, or in one of our stores. Knowing that will help me get you to the right place for assistance.

 

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎11-02-2019

Re: Customers service and delivery

Hello. Thank you for the reply back. I purchased the item in store. I called them multiple time and they still couldn't get it right the second time around. The last time the attempted to make a delivery was Friday the 1st of November. I have not received a call about rescheduling or to let me know what's going on. Can you please help me like I said before I'm going on a month without a stove.
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Posts: 403
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Registered: ‎07-23-2018

Re: Customers service and delivery

Hello, Smoreno726,

 

Thank you for the update, although I am sorry to hear about how things have gone thus far with your delivery. I’m sure you are anxious to have your new LG range delivered, especially if you've already been a month without having one in your kitchen. I would be looking for some support if I were in your position as well, so I'm glad you've connected with us on this platform. Because this purchase was made inside the store, we may need to partner with them to get this resolved, but we’d be glad to see how we might be able to help.

 

When you have the time, please send a private message with your full name, email address, and telephone number. If you have the order number available, be sure to include that as well. To get started, just select the darker blue button to the far right of my name below.

 

Sincerely,

Sarah|Social Media Specialist | Best Buy® Corporate
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