05-03-2019 04:07 PM
I recently purchaed a refrigerator and when it was delivered the delivery man and I noticed a dent on the freezer side door. He noted it in his paperwork and said someone from the escelation department would contact me shortly. Nobody did. Malcom (the delivery driver) even called me a couple hours later to see if anyone had contacted me. Still, no call from the escalation department. After trying the store several times only to be transferred and disconnected several times, still nothing. I call corporate and they just transfer me back to the store, only to be disconnected... again...
Best Buy's poor customer service over a relatively small problem is extremely disappointing. I guess that's why more and more people are going to amazon... sad really.
05-03-2019 04:44 PM
Thank you for taking the time to reach out to us on the Best Buy forum! It’s certainly not ideal for your fridge to be dented and for you not to receive a call the way you had been told. I know I would want to have something like this resolved as quickly as possible in your place, as well.
I would be more than happy to take a further look at your situation to see what options may currently be available. So I can get started, I’m going to need a little more information from you so I’ll be sending you a private message shortly to ask for some additional details. To check your messages, log in to the forum and select the envelope icon from the upper right-hand corner of the screen.