11-02-2019 01:25 AM
It's been 14 months since our built-in refrigerator was installed and damaged by the Best Buy installers and we still have not gotten my issue resolved. We have dealt with countless Customer Service reps who never follow through or respond to calls and a Pacific Kithcen & Home salesperson who lied to us multiple times (we have his texts). Tonight alone we were on hold plus on calls with reps for 2 hours
We are now at an impasse with a DOD manager who tells us there he has no supervisor who is 'Customer Facing' that we can talk to regarding our situation.
If this is the way you treat Elite Plus members I can't even imagine the level of customer service you give to your other consumers.
Can you give me the name of an appropriate person and their address at Corporate who we can contact about our plight?
11-03-2019 02:22 PM
Welcome to our community, though I certainly wish it were under happier circumstances. I cannot imagine that having to pursue a resolution for such a long period of time is anything but frustrating and exhausting. I regret that you have had such difficulties and have not yet found a successful solution.
I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll get started:
To send me a private message, please click the button labeled "Private Message" in my signature below.
I look forward to hearing from you.
11-03-2019 03:45 PM - edited 11-03-2019 03:46 PM
Thank you for sharing the requested information. In reaching out to us via our forums and Twitter, you have reached Best Buy's corporate headquarters as that's where our team is based.
In reviewing your contact history with Best Buy, I note that you are currently working with my peer, Meagan, on your concerns. I encourage you to continue working with her toward a resolution for your concerns. I will let her know that you have reached out to us once again.
Thank you for writing to us.