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Posts: 1
Registered: ‎08-30-2019


[ Edited ]

Best Buy complaint Ref # is {removed per forum guidelines}. I purchased 2 humidifiers from Best Buy . Both humidifiers were the wrong type, I only found out after installing one of them which required work, time and money. when I called Best Buy I was told I had to wait an additional two weeks to receive the right product and that there is no compensation for my money and effort in installing, uninstalling and arranging for another delivery of the right product and pickup of the wrong product. The first person I spoke to was very professional but the supervisor was dismissive and actually asked me whether I wanted to receive the product I paid for. I was misled about the time it would take to get the product (called aug 23, 2019, delivery of wrong product on aug 29th, told actual product will be sent sept 12, 2019 - no indication when pick up of wrong product will be) and I was also given the wrong and cheaper product without the key pumping feature.

Posts: 3,954
Topics: 35
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Registered: ‎11-29-2016

Re: Complaint

Welcome to our forums, Nfast,


It’s always disappointing to discover there’s something wrong with the item you’ve received, and I’m sorry to hear that’s the case with your recent humidifier order.


Please know that as a company, Best Buy does not offer compensation for our customer’s time.  With that said, our Return & Exchange Promise does offer our customers the ability to return most of their purchases to us within a 15-day return/exchange period, should they find the item they’ve received does not meet their needs.


While we’ve removed your case number to protect the sensitive information contained within that number, I was able to review the case you’ve provided further, and it appears our phone support teams have arranged for you to receive a replacement, as well as having the carrier pick up the humidifiers you’ve received.  I’m optimistic your experience will be a smooth one going forward, but if you have any other concerns, please don’t hesitate to visit our Support Forums again.



SeanM|Social Media Specialist | Best Buy® Corporate
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