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Posts: 1
Registered: ‎10-23-2018

Complaint Re: Appliance Delivery and Ongoing Insurance Claim

To whom it may concern, 


I would like to speak to someone regarding an ongoing insurance claim. The claim relates to property damage that occurred when my new washing machine was installed incorrectly by a sub-contractor of Best Buy.  I am extremely unhappy with the way I have been passed from one sub-contractors' insurance company, to another's for nearly two months with absolutely no resolve. Please help!


Thank you, 


Posts: 6,972
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Registered: ‎11-30-2015

Re: Complaint Re: Appliance Delivery and Ongoing Insurance Claim

Greetings JScott42,


Welcome to our community! Thanks for posting us about your damage claim. I’m sorry to hear that it’s still being worked through, and you don’t feel supported during the process. We’d be delighted to see how we can help.


We’d be happy to hear out your concerns, but we’d need to default to Sedgwick on these kinds of concerns for further assistance. Sedgwick is our partner for these kinds of things, and you should’ve been provided a claim manager who can oversee the process plus explain what’s happening. I’m sorry if your claim manager hasn’t done that. I understand that insurance issues can get messy, long, and complicated without having someone to take the initiative to be your person through-out the process.


Can you please send us a private message with your full name, phone number, email address, and claim number? A private message can be sent to us by choosing the blue button in my signature. Once we have your details we’d be able to partner with Sedgwick to request a follow-up on your behalf. We look forward to hearing from you!



Mariah|Social Media Specialist | Best Buy® Corporate
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