Thank your for the prompt and elaborate response. I would try to explain my ordeal here and hope that someone from the moderators mentioned in your reply would be able to offer a decent solution.
I purschased a LG refrigerator on 03/30/2019 from Best Buy #1240 , 140 Depot St, Bellingham. I requested delivery and water line installation for 04/10/2019 and paid for all the services. The appliance was delivered on the 10th , however the installation team remained absent. I called customer service and was told that someone would contact me in 24 to 48 hours. I waited for the 48 hours but no one called. Thereafter , I called again and requested assistance. I also tried to seek help from the chat assistant on the web page but they were also unable to resolve the problem. In despair, I called the help line again and managed to find a reprepresentative who told me that there had been a TECHNICAL problem in the system and that's why the Geek Team didnt visit. The earliest reschedule date he could offer me was the 04/20/2019. Considering it fate accompli, I thanked him for his assistance and looked forward to 20th. On 04/20/2019 , I was told that the team would visit between 07:00 a.m to 10:00 p.m. The team arrived at 01 :30 p.m. I was still happy to see them arrive after a long wait and lot of effort. However, after survey, they stated that job could not be undertaken because I needed to get another 6 Ft Water line Kit ( in additon to the one i already purchased along with the appliance on Mar 30). Moreover, they asked me to Re-schedule the appointment after making the purchase and left. Utterly disappointed, I called on Geek squad help line seeking solution and explained the whole ordeal. Their representative told me that she will check the details and give a return call. However, I have'nt received any return call so far and based on the experience so far, don't expet it either.
To summarize , It has been almost a month that I paid for the services which have'nt been delivered . I hope that someone can take a look into the situation so that others may not suffer from the same agony. Any help on the situation would also be highly appreciated.
