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Posts: 1
Registered: ‎08-09-2019

Botched installation delay in resolving

Hi,

So the third party provider who was sent to install multiple TVs and components stopped half way through and basically admitted defeat. One TV is broken (came that way) two are not hung and there are boxes everywhere. And a hole in my wall where they punched in the wrong place. I’ve spent hours on the phone and talked to the store manager. I was told repeatedly that someone would call me back, follow up and reschedule an installation. But no one has followed through. Not once. I keep hearing the case has been escalated and even the poor store manager said he can’t help me. Some other higher up person will open a new order and call me. But who? And when? It’s been a week. Hours.on.phone. This experience makes me so enraged. Finally figured I’d try this route. Any help?
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Registered: ‎10-19-2017

Re: Botched installation delay in resolving

Hey, Karengfontaine, 

 

Getting new TVs should nothing but fun and exciting, and it is disappointing to hear that we've put a damper on all of that fun you should be having. We appreciate you taking the time to reach out here and give us the opportunity to get this corrected for you. 

 

I would love to look into this more in-depth. To do so, I will just need you to send us a private message with your order number, phone number, full name, and email. 

 

Sending a private message is easy, simply select the darker colored box to the far right of my signature below. 

Faith|Senior Social Media Specialist | Best Buy® Corporate
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