01-19-2020 02:42 PM
01-19-2020 06:55 PM
When I say I want to talk to someone in corporate, I want a Vice President, President, or your CEO to contact me. I don't want to talk to any customer service representatives. I will find whom I'm looking for, and than inform them how this forum refused to forward my complaint to anyone. You have my contact number to give to your VP, President, or CEO.
01-20-2020 09:24 AM
Good morning, Michael,
As Andrew mentioned, our online forum isn't a phone based contact option, nor is it a place to submit a request for a phone call from an Executive. We are located within the Corporate Campus in Richfield, MN and are entrusted to handle the concerns of our customers, so speaking to an Executive wouldn't be an available option. If your desire is to speak with someone on the phone, then you would need to call (888) BEST BUY (888) 237-8289. Otherwise, we would need you to send a private message so we can gather additional details from you in-order to see what we can potentially do to further assist, and until we receive a private message, there isn't anything else we can do at this time.