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Posts: 1
Registered: ‎06-11-2019

BestBuy delays order and refuses refund for over 2 weeks

On May 19, 2019, I ordred a 82 inch Samsung TV along with the $200 GeekSquad installation. The order was supposed to be fufilled by May 23, but there was an error and the local BestBuy was unable to complete it. Naturally, I tried to cancel the order and get a refund but BestBuy kept giving me the run-around saying I had to wait because the order was "in transit." The order status was finally updated and it says the TV was delivered June 7 and that the installation service was completed June 5. 


That's impossible as the TV would've needed to be onsite for the installation to be completed, so I don't have the TV. I've tried contacting BestBuy's 1-800 number but the agent just directs me to Downey BestBuy, and that local store just redirects me back to BestBuy's 1-800 number. I visited the local store and have a case ID that's been esclated and I've been promised a resolution wihtin 48 hours but I haven't received an update regarding that case. 


I'm trying to exhaust all of my options for a refund before I call my credit card company to file a chargeback because I obviously never received the product.

Posts: 859
Topics: 31
Kudos: 88
Solutions: 82
Registered: ‎10-19-2017

Re: BestBuy delays order and refuses refund for over 2 weeks

Hey there, Jayohenn, 


Those dates do not add up to me either! I would love to help get to the bottom of this for you. In order to do so, I will need a private message from you that contains your order number, phone number, full name, and email. 


You can get that private message started by selecting the blue box located to the far right of my signature below. 



Faith|Senior Social Media Specialist | Best Buy® Corporate
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