02-17-2019 02:02 AM
Solved! Go to Solution.
02-17-2019 11:23 AM
Good morning, devorism,
Welcome to our community! Best Buy aims to deliver service from the heart while offering knowledgeable, informed advice about the products and services we sell. When making such a large purchase for upgrading my car, I’d certainly expect that the associates with whom I spoke would ensure I walked away with everything I’d need for my future appointment.
I was disheartened to hear that upon checking in for your installation appointment with our Autotech, you discovered all required accessories weren’t added onto your purchase up front. I can see how this would create an inconvenience for you, and you have my apologies for the added frustration of scheduling a new appointment. I hope by now that we’ve been able to arrange for all required parts to be present for your upcoming installation. If there’s anything I can do to help further, though, please let me know.
I’m grateful you wrote to us.
02-18-2019 01:35 AM
02-18-2019 08:28 AM
Thank you for your message. It sounds like you and I both really value our time, and I'm sure I wouldn't be too thrilled if I were told I'd have to wait nearly an entire month to reschedule a previous appointment of mine. I can certainly empathize with your frustration. Please know that as a company, Best Buy does not issue compensation for having to reschedule an appointment. That said, I would encourage you to speak with the management team at your local Best Buy store during your appointment to see if anything further can be offered in the matter. They would be in the best position to further assist and see what options may be available for you at that time.
I remain grateful you wrote to us and appreciate your time.