08-06-2019
11:52 AM
- last edited on
08-08-2019
01:45 PM
by
Mariah-BBY
order number {removed per forum guidelines} I bought a refrigerator, it came with a physical damage in front of the fridge. So I refused to accept the first time. After that, I reschedule to exchange a new one, guess what , they sent me the exactly same one as first one !! This unacceptable!
Solved! Go to Solution.
08-06-2019 12:24 PM
08-06-2019 12:53 PM
08-08-2019 02:00 PM
Greetings, ruiting21,
Noticing that the same damaged refrigerator may have been attempted to be delivered to you twice would also have me asking a few questions, too. Thank you for joining our community and for choosing Best Buy for your purchase. We’re happy to have you, but understand the circumstances that prompted your membership could've been better.
Did you reach out to your local Best Buy’s leadership team to see how they could assist you further as suggested by geishafish? If you didn’t and are still in need of assistance, can you please send us a private message with your full name, phone number and email address? A private message can be sent to us by choosing the blue “Private Message” button in my signature. We look forward to your reply to see how we may be able to assist further.
Respectfully,
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08-08-2019 02:13 PM
08-08-2019 02:22 PM
Hello, ruiting21,
We do appreciate the update and are happy to hear that you were able to get on the delivery schedule. Do you mind sending us a private message with those requested details? We’d be happy to confirm some things on our end. Again, you can easily send me a private message using the blue “Private Message” button in my signature.
Kindly,
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