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New Member
Posts: 3
Registered: ‎11-06-2019

Avoid at All COsts

Ordered a dishwasher - "Sean" showed up and was rude and enept from the get go....!!

 

He couldn't turn off the breaker that supplied the dishwasher, he got water all the floor, when I got towels to wipe up he proceeded to step all over them with dirty shoes and try to rub them all over the floor.... when I chastised him (absolutely no screaming or foul language) he got mad and stormed off in a huff.

 

He took the dishwasher with him so now Best Buy says there is nothing they can do until he returns it to the wharehouse in the evening - in the meantime, I don't have any water supply to my kitchen sink (because that jerk disconnected it and just took off) and have both my stove top and cabinets blocked by my old dishwasher.

 

I'm told they're reschedule with another delivery team - and what, I'm supposed to not eat or use my kitchen sink for several days - all because of this idiot?!?!  You talk to Best Buy and they say there is nothing they can do!!

 

XPO and Sean absolutely suck!!!  I wouldn't use them for anything - not even to pick up a dead bird carcass off the highway.

 

 

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Posts: 130
Topics: 4
Kudos: 16
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Registered: ‎12-04-2018

Re: Avoid at All COsts

Hello, vjs-ky.

Thank you for taking the time to join our Community here on the Best Buy Forums. Although, I do sincerely wish it were under better circumstances. Getting new appliances are typically a very fun and exciting time, so I am disheartened to hear that this installation veered so far off-track.

This is certainly something I would like the chance to take a closer look. Would you mind sharing some more information with me? Please feel free to send me a Private Message containing the following info:

 

  • Your full name
  • Phone number
  • Email address
  • Order number

 

From there, I should be able to investigate further. To send me this message, please click the blue "Private Message" button located in my signature below.


Thank you for bringing this to our attention and I look forward to hearing back from you,

Michael|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎11-06-2019

Re: Avoid at All COsts

No water to kitchen sink. Damage to my kitchen sink (custom painted and will be forever visible). No dishwasher. Best Buy response- we’ll offer you a BEST BUY gift card- uh yeah, that’s right up there with giving a glass of water to a person on the Titanic!!!!
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Posts: 293
Topics: 16
Kudos: 32
Solutions: 11
Registered: ‎02-08-2019

Re: Avoid at All COsts

Hiya, vjs-ky,

This certainly isn't what we like to hear, as we aim for every delivery and installation to go smoothly. We apologize that this was not the case this time around. We'd be more than happy to see if we may be able to assist. For us to investigate this further, please send us a private message with the information Michael requested above. We hope to hear from you soon!

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎11-06-2019

Re: Avoid at All COsts

NOTHING is being done in private- the world needs to know of Best Buy's shoddy work!!

 

Jerk of an installer left - scraped the paint off my cabinet, water all over..... and now Best Buy expects me to wait until next week at the earliest for a new installation?!?!  And where is my dishwasher- oh at some warehouse because the jerk took it with him instead of leaving it here with me!!  That is - no running water in my kitchen for over a week?!?!?

 

And- oh yeah, they make a "make good" offer which they won't discuss until AFTER installation and it's in the form of a Best Buy gift certificate?!?!?  Why don't they just give a glass of water to the Captain of the Titanic or haircutting appointments to a bald man?!?!?  

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Posts: 293
Topics: 16
Kudos: 32
Solutions: 11
Registered: ‎02-08-2019

Re: Avoid at All COsts

vjs-ky,

We can understand how a situation such as this is less than optimal, and we apologize for any inconvenience this may have caused you. Please know that if we are unable to verify your information through private message, we'd be unable to assist moving forward. Feel free to check out our Privacy Policy here for more details. If you'd prefer to work with a representative over the phone, please call us at (888) BEST-BUY, which is (888) 237-8289 for additional support. I'd also suggest contacting Sedgwick Claims Management Services, Inc at 1-800-620-7409, to file a claim regarding the damage that occurred in your home during their visit, if you haven't done so already.

If you decide you'd like support from our team here on the Best Buy Forums, please send a message with the information as requested. We hope to hear from you soon.

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!