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New Member
Posts: 7
Registered: ‎04-26-2019

Appliance Delivery Nightmare

My experience with Best Buy and ordering an appliance online has been nothing but a disaster.
I ordered the range on 04/05/2019 with delivery on 04/15/2019. Here is the  chain of events :
  1. Order placed online 04/05/2019
  2. Call from Best Buy on 04/06/2019 at 3:56 p.m. confirming order and date and time of delivery. Delivery to be made on 04/15/2019 between 8:00 a.m. to 12:00 p.m.
  3. April 7th call Best Buy at 2:38 p.m. once again confirming date and time
  4. April 14th call from Best Buy at 2:49 p.m. confirming delivery for 04/15/2019.
  5. No one showed or called on 04/15/2019 explaining why delivery was not made. Best Buy placed a hold of $19.99 on my Credit card for removal of old range.
  6. I called Best Buy at 2:30 p.m. on 04/15/2019 to find out why the delivery was not made even though that morning an email was sent to me stating that Darin had the appliance and was out making deliveries.
  7. Called Best Buy at 5 times that afternoon and no one had answer beyond call back on 04/16/2019 to find out why not delivered and no communication from Best Buy.
  8. Called on Best Buy on 04/16/2019 at 8:00 a.m. was told the order would be cancelled per my request.
  9. 04/17/2019 order showing as active and I need to re-schedule. I called Best Buy at 8:00 again and was told that the order would be canceled and I would receive an email confirming this within an hour. No email arrived or was the order cancelled.
  10. Went to Best Buy in South Portland, ME on 04/17/2019 in the afternoon and  spoke to "Chris" the appliance manager. He assured me the order would be cancelled and he would call me that afternoon to follow up. He did call and stated that the order would be cancelled but would take a couple of days. He also told me I would be hearing from Corporate. Still waiting for that call.
  11. On Sunday April 21st yet again placed a hold on my credit card for $19.99. Order still showing active and that I need to call to re-schedule.
  12. Let me be very clear we will not be accepting delivery, I have removed all credit cards from my Best Buy account and notified the credit card company of the issues with Best Buy. THIS should not be this difficult! I took the day off from work for the scheduled delivery day and as of yet have not had a satisfactory response from Best Buy. If I have to go the extreme step of cancelling my credit card to stop the holds I will BUT I will post all of this history on all social media accounts. I AM DONE!
New Member
Posts: 7
Registered: ‎04-26-2019

Re: Appliance Delivery Nightmare

As you keep putting a hold of $19.99 on my credit card. I have now had to close the card to prevent you from accessing my credit card. Order is still showing active and my needing to schedule an appointment. WHY IS THIS SO DIFFICULT FOR YOU TO CANCEL AN ORDER!

Retired: Social Media Specialist
Posts: 99
Registered: ‎11-12-2018

Re: Appliance Delivery Nightmare

Hello there,


I'm sorry to hear that this is the experience you've had with us! I'd be happy to look into getting the order officially cancelled for you. Please send me a private message using the "Private Message" button to the right of my signature, including your full name, phone number, and email address. 



Natalie|Social Media Specialist | Best Buy® Corporate
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