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Posts: 1
Registered: ‎11-16-2018

AWOL Agent Defenders (x2)

Worst experience ever. After spending thousands on appliances and having several bumps I was assigned an "Agent Defender" by the name of Rachel. Rachel repeatedly dropped the ball and ultimately stopped communicating at all w/regards to the redelivery of my BRAND NEW dead and dented appliances (one not working at all, the other arrived with a big dinger). I was reassigned "Justin" who has now also stopped communicating. SERIOUSLY. I was planning on purchasing my built-ins and cooktop there, but if this is how you treat your customers i'm out. I will be contacting the BBB to figure out how I can get compensated for the damaged appliances I'm stuck with.  I have NO recourse.  Justin asked some questions and then stopped responding at all just like Rachel?  Now what?  The dryer that arrived to replace the dead one, also arrived with a big dent which the installation guys neglected to point out.  At least I have a matching pair.  I'm sure I will be ignored here too, so I will be visting my local appliance store after a visit to the BBB site.

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Registered: ‎10-10-2012

Re: AWOL Agent Defenders (x2)

Hey Kimmonona--


I believe that we are already working on a solution for you on Facebook. If this is incorrect, please feel free to reply back to this message. 



Bill|Senior Social Media Specialist | Best Buy® Corporate
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