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Member
Posts: 15
Registered: ‎03-06-2018

600 emails, 250 phone calls, 40 text messages, 700 emails and 1 vendor sending me to collections

This has been the journey through hell.  All those stats are understatements.  It is more likely that I have 700 or 800 emails sent so far. 

 

I am so tired of being ignored by BB and their insurance vendors.

 

RECAP:

Two years ago I called BB to replace my fridge, I gave the dimensions of where my current fridge was and the sales agent picked a fridge that would fit.  Guess what, it didnt fit and it was not even close.  I asked the installers to send back the new fridge and in doing so they damaged my marble kitchen floor and the door jam into the kitchen.  To the credit of the BB intsallers they came to me before I even found the damage to tell me that they had caused this damage and signed a piece of paper acknolwedging that the damage was 100% due to their neglect in taking out the fridge [they didnt use the protective pieces]

 

It is not exageration that over the time period I have had to project manage the act of getting someone to take responsbility and to work with the various insurance companies that BB contracts and subcontracts out to.  Amazingly its at least 4 companies involved in my fridge install.

 

Everyone from Sedgwick to Fox River to Pennridge have all kicked the can to some degree or another.  It took hundreds of my hours to just get someone to take ownership of this issue.  It took over a year and half for the repairs to even be done!  After hundreds of my hours, emails and phone calls, (this is not an exageration and I have them to share with the proper BB staff) the repairs were finally completed.  To be fair, the marble floor repair, which was a risky project to take on was done well.  The repair of the door jam however was not done as well as thus I have lost value in my home.

 

The current issue:

After all this time, and settling for a damaged home, one of the vendors is UNPAID and has sent me a letter that they are TAKING ME TO COLLECTIONS.

 

The staff at Sedgwick, I have emailed and called no less than 10 times about this matter, NO RESPONSE.  I called one of the other vendors, "I will look into it" rather than "I will pay this vendor".  No one is helping to get this vendor paid. This is unacceptable that I am continuing to have to put time into this!

 

I am requesting that BB get involved and get this vendor paid before the vendor damages my credit as well.

 

The kicker is that I have received no compensation at all from BB for my hundreds of hours I have put into fixing their mistake.  At $10 an hour the credit would at least be $5,000... Not to mention no compensation for the loss in value of my home because the main entry door jam looks like it was painted by an amatuer :/

 

 

BB, please help get this vendor paid and please give me a reasonable and fair credit to compensate me for the damage you did to me.

 

Greg

 

Posts: 3,216
Topics: 50
Kudos: 231
Solutions: 172
Registered: ‎08-21-2017

Re: 600 emails, 250 phone calls, 40 text messages, 700 emails and 1 vendor sending me to collections

Good afternoon, Greg,

 

Welcome back to our forums and thank you for writing to us about your experience with this delivery and repair. I can only imagine how surprising it would be to receive a collection notice and not be able to get this resolved. I would be happy to take a look in to this to see what options we may have to assist you. I'd like to take a deeper look in to your account and case history. Can you please send me a private message with some more details? I will need to confirm your:

 

Full name

Email address

Phone number

Claim numbers

Name of vendor who sent collection notice

 

To send a private message please click the button at the bottom of my post across from my name. I look forward to hearing back from you so we can continue to explore what options are available to assist you.

 

Regards,

AndrewB|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 15
Registered: ‎03-06-2018

Re: 600 emails, 250 phone calls, 40 text messages, 700 emails and 1 vendor sending me to collections

 

Thanks for the private communication so far.

 

Can I ask what the policy is for compensation when I have had to spend hundreds of hours taking care of the damage your company caused?

 

Thank you,

Greg

 

Posts: 3,151
Topics: 23
Kudos: 328
Solutions: 185
Registered: ‎11-29-2016

Re: 600 emails, 250 phone calls, 40 text messages, 700 emails and 1 vendor sending me to collections

Hello, Greg,

 

Please know that as a company, Best Buy does not refund customers for their time.  As mentioned in my private message, we’ll be unable to offer you a $5,000 gift card for your experience. 

 

I see you’ve also sent me another private message, which I’ll be replying to shortly.

 

Regards,

SeanM|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 15
Registered: ‎03-06-2018

Re: 600 emails, 250 phone calls, 40 text messages, 700 emails and 1 vendor sending me to collections

 

What is the policy for the reduction in home value I have suffered?