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What Are My Return Options?

by on ‎09-22-2016 03:11 PM - edited on ‎10-19-2019 04:51 PM by Social Media Specialist Social Media Specialist (34,508 Views)


 What Are My Return Options?




We at Best Buy work hard every day to enrich the lives of our customers through technology, whether you come to us online, visit our stores or invite us into your home. If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair.



Return in store

You may return any item purchased on at any Best Buy store. For faster return processing, please bring your packing slip (if you received one), or your receipt, the credit card used to make your purchase, and a valid photo ID.


Return by mail via the carrier of your choice

If you received a packing slip, place the return form portion of it in the box with your return. If you did not recieve a packing slip, you may get a pre-populated return form by looking up your order. If you can't locate your order, print a blank return form and fill it out. Then, place the completed form in the box with your return. Put the return label on the package, add postage and mail it via the carrier of your choice.


Use our prepaid return label

Pay nothing up front. Follow the instructions for printing a prepaid return label. Include the packing slip (if you recieved one) or return form in the box with your return. Put the prepaid return label on the package and take it to an authorized UPS drop-off location. The return shipping fee may be deducted from your refund. 



You can now log into your account on to explore your return options and initiate a return if the product qualifies.