We at Best Buy work hard every day to enrich the lives of our customers through technology, whether you come to us online, visit our stores or invite us into your home. If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair.
Return at a store
You may return any item purchased on BestBuy.com at any Best Buy store. For faster return processing, please bring your packing slip (if you received one), or your receipt, the credit card used to make your purchase, and a valid photo ID. Currently, returns are processed contactless through curbside at most stores. Once you arrive, call the store or check in at the front door to let them know you'd like to complete a return or exchange, and we'll take care of the rest.
Use our prepaid return label
You will get free shipping on your return by using our pre-paid label. Log in to your Best Buy account to locate your order. Follow the instructions for printing a prepaid return label. Include the packing slip (if you recieved one) or return form in the box with your return. Put the prepaid return label on the package and take it to an authorized UPS drop-off location. Some exclusions apply.
You can now log into your account on BesyBuy.com to explore your return options and initiate a return if the product qualifies.