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Posts: 7
Registered: ‎05-27-2019
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Bitlocker recovery key

A year ago I bought a Dell laptop wiht SO Windows 10 Home installed. I have replace some hardware in the laptop. But when I try yo turn it on, a blue screen appear asking for a BilLoker recovery ley. I hace not turn this option on, so I have not the requested key. There is a chance that you activated this option andas you have this recovery ley?
Posts: 296
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Registered: ‎11-23-2018

Re: Bitlocker recovery key

Hello, rodriguez-fj, and welcome to our online community!

 

Thank you for reaching out to us for support through our forum. I would be looking for answers to this recovery key issue as well, and I'm sure you're anxious to correct this and resume using your laptop. 

 

While I can't say for sure what might be going on, I suggest first following these steps outlined through Microsoft Support here. If you are still unable to resolve the BitLocker recovery key popup you are seeing, I suggest contacting our Geek Squad services through our online chat option for remote support. 

 

If you have any other questions please let us know!

 

Best,

Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 8,681
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Registered: ‎11-10-2008

Re: Bitlocker recovery key

BitLocker is a drive encryption that many places of work choose to enable on their computer, sort of like hard drive password. However if you attempt to take the drive out and put it in another computer or perhaps an enclosure it won't be readable.

 

Are you certain you did not put a password on it?

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
New Member
Posts: 7
Registered: ‎05-27-2019

Re: Bitlocker recovery key

Thanks for your comment. I don't know about Bitlocker before this happen. So, I am almost sure that I did put a password. The technical support of Microsoft told me that Dell should activate Bitlocker. I try calling Dell, but they didn't solve the problem andas told me that there is no way of recovering the data.
Posts: 8,681
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Registered: ‎11-10-2008

Re: Bitlocker recovery key

Sorry but its nothing that Dell can do, its a MS issue, your data may be lost unless you can find a way to get it recovered. It was already activated so you need to have someone decrypt it.

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
New Member
Posts: 7
Registered: ‎05-27-2019

Re: Bitlocker recovery key

That was the response I got form MS, this option it not activated by default si may Dell activate this option.
Posts: 8,681
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Registered: ‎11-10-2008

Re: Bitlocker recovery key

I think what is happening is that the service partition may be active or some part. Did you clone your drive when moving or did you keep the original drive in tact?

 

I think its a partition configuration issue.

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
New Member
Posts: 7
Registered: ‎05-27-2019

Re: Bitlocker recovery key

I create a partition, but why the key didn't show up?
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Registered: ‎11-10-2008

Re: Bitlocker recovery key

Did you clone it though?

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
New Member
Posts: 7
Registered: ‎05-27-2019

Re: Bitlocker recovery key

I don't know exactly what you mean with clone. IIcreate two partitions in my drivers, one for OS and the another foto the data